2013 Jeep Grand Cherokee Seats Problems
- 19
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 19 stored complaint records:
- 1 indicate a crash
- 4 indicate injury
- 0 indicate fire
What owners report
- head rest · 8 records
- city street · 4 records
- back head · 4 records
Mileage in stored records
| Band | Records |
|---|---|
| 30–60k mi | 7 |
| 60–100k mi | 5 |
| 100–150k mi | 3 |
| 1–30k mi | 3 |
Complaint records
Owner-submitted complaint content, presented as stored.
Seats
The headrest popped open. I just came out one morning and it had split. This is apparently a safety device. Service department was no help said headrest must be replaced will cost about $1000. This should be a recall item.
ODI 11290189
Seats
Active head rest deployed on front passenger side due to failed plastic tabs inside the headrest. When it deploys it shoots forward and can cause serious head injuries. The deployment happened while the vehicle was in motion. It was a random deployment not caused by any impact (the design is actually to deploy when there is impact) in this case it deploys due to a defect in the housing of the pin which holds the…
ODI 11266066
Seats
While i was wiping down the driver side active-headrest it deployed on it's own as if the vehicle was in an accident. The car was off and parked on my driveway with the transmission in park, i was cleaning the inside of the car when it happened. The part in question is the driver side active head-rest. I was told by the technician at the dealership that he had seen 5 of these and it happened because the plastic clip…
ODI 11259106
Seats
Right front "active" headrest, which is part of the supplement restrain system, failed at 59,000 miles for no reason. The plastic latch just broke; appears to be too small. Car was not being driven at the time the headrest failed. Replacement cost $900.
ODI 11279915
Seats
The headrest on my jeep grand cherokee violently popped (exploded) while driving without cause. When this happened it produced a loud startling noise and struck my daughters head. The vehicle was traveling straight at about 25 mph on a city street when this happened. An internal plastic mechanism in the headrest appears to have broken and now the headrest is permanently in the popped position.
ODI 11281600
Seats
Driver side headrest (ahr system) has deployed and is broken. It appears the plastic clamps that hold the headrest in place are brittle which caused the failure .
ODI 11243802
Seats
The headrest safety feature malfunctioned and deployed incorrectly. It deployed during normal use of the vehicle and not during an accident. There was no impact to the vehicle when it deployed, the vehicle was not even in motion. There is clearly a manufacturing defect and there should be a recall on this product. My wife and i are worried about the other headrest deploying while we are driving and concerned about…
ODI 11297255
Seats
While my jeep was parked, engine off, in my driveway (flat surface), my 7 year old daughter went to get out of the back seat. She touched on to the metal pole frame of the drivers headrest with her hand to assist her in getting out of the car, the headrest exploded and hit her in the side of the head. It hit her hard enough for her to be stunned and to say she saw stars. There are dozens of complaints online about…
1 injury
ODI 11163429
Seats
We were driving down a country road at roughly 20mph, my wife was in the passenger seat when out of nowhere the head rest exploded and injured my wife in the back of the head with some serious force. After pulling over and inspecting the issue i noticed the head rest's plastic bracket holding it on had failed and broke in half. I believe this is a feature for a rear end collision but we have never been in an…
1 injury
ODI 11161949
Seats
The plastic retaining brackets in the headrest's active restraint system failed while driving down the road, causing the headrest to fly into the back of my head. This caused some temporary disorientation and i thought someone had rear-ended me. Luckily i did not lose control of the vehicle and continued on my way.
ODI 11129538
Seats
Passenger headrest disengaged while being driven on city street under normal conditions.
ODI 11119663
Seats
The active headrest restraint inside the driver's seat deployed due to plastic clips inside breaking for no reason. Deployed while driving under normal conditions, hit driver in the back of the head, startling driver and nearly causing accident. This is a well-known issue, documented by hundreds of other owners of grand cherokee, yet chrysler/jeep has done nothing to remedy this or recall the faulty product. Having…
ODI 11113512
Seats
Driving down the road with no other issues when passenger's front headrest restraint system deployed on passengers head. Car has only 24000 miles on it, always garaged, never in a collision. Restraint system deployed for absolutely no reason on the passenger in the seat. Jeep taking no responsibility for the issue. Vehicle was in motion at about 35 mph on a city street, just driving down the road, good roadway…
1 injury
ODI 11102187
Seats
After shutting off and exiting the vehicle i noticed the driver's side seat head rest looked crooked. I got in the back seat to take a closer look and the head rest suddenly deployed without me touching it. The vehicle was turned off and parked.
ODI 11083501
Air Bags · Seats · Unknown Or Other
I was driving on the highway and suddenly i was hit in the back of the head. At first i thought i was hit by another car but i looked around and there was no cars around. I pulled over and looked at my headrest and it exploded and hit me in the head. I called and brought my car in to jeep who said it was the active head restraint and it is set to go off during an accident. I told them i was not in any accident. I…
ODI 11010437
Seats
Tl* the contact owns a 2013 jeep grand cherokee. After starting the vehicle, the front passenger side active restraint headrest suddenly exploded while the passenger was seated. Fragments of the headrest were scattered during the incident. The cause of the failure was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 69,000. ...updated 03/15/17 *bf *cn
ODI 10955730
Air Bags · Seats
I was driving on the freeway and the front passenger safety headrest deployed for no reason, frightening me and distracting me from driving. I was not in an accident during or prior to this incident. Incident occurred saturday afternoon , november 5, 2016. *tr
ODI 10934157
Air Bags · Seats
While driving aprox. 40 mph on a regular city street in my 2013" jeep grand cherokee, my passenger seat head rest ejected and the spring action lunged it forward causing my entire seats air bag system to malfunction. I was informed at the dealership that it was a malfunction, my only option was to pay thousands to replace it. Also that the seat will never go back to its original position and the innards will always…
ODI 10914077
Air Bags · Seats
My jeep was rear ended at 50 mph while at a standstill. I was ready to turn left in in the left lane. Vehicle came up behind me in the wrong lane and did not slow and hit me full speed. . Airbags did not deploy. Headrests came apart and split into two pieces throwing my head and body forward. I was the driver. Back end of carwas hit so hard it was pushed under the car. Accident was on 5/20/15
Crash reported · 1 injury
ODI 10865208