2012 Jeep Grand Cherokee Suspension Problems
- 26
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 26 stored complaint records:
- 1 indicate a crash
- 1 indicate injury
- 0 indicate fire
What owners report
- chrysler dodge · 4 records
Mileage in stored records
| Band | Records |
|---|---|
| 30–60k mi | 9 |
| 60–100k mi | 4 |
| 1–30k mi | 4 |
| 100–150k mi | 3 |
| 150–400k mi | 2 |
Complaint records
Owner-submitted complaint content, presented as stored.
Body · Suspension
Tl* the contact owns a 2012 jeep grand cherokee. While the vehicle was at a stop, an abnormal noise was heard from the rear of the vehicle. The vehicle was towed to rochester hills chrysler jeep dodge ram (1301 s rochester rd, rochester hills, mi 48307, [redacted]) where it was diagnosed that the floorboard needed to be replaced and the front pipe nuts both pulled out of the rear cross member, which needed to be…
ODI 11228265
Electrical System · Electronic Stability Control · Suspension
Electrical stability control does not work properly it sways from and rear. Mainly when it rains. Electrical system a problem between signal lights and the radio, when the signals are use the radio goes off??? Lift suspension system operate by itself, up and down on his own, and that problem prevents for the suv to be aligned; also there is a shaking on steering wheel when above 55mph. I don?t know if this unit was…
ODI 11223032
Suspension
My jeep was driving just find until a couple days ago. I heard a gnarly pop and pssssssstttttt noise from the right front of my car. Luckily i just pulled into my dads driveway, since i thought my tire popped and was hissing air out. I get out to find that my front air suspension, on both sides, was done for... It is currently in the shop and awaiting inspection. I read that this has happened to many jeep gc owners…
ODI 11222134
Power Train · Suspension
Driving from the gas station to the highway when the rear air suspension failed to shut off and overinflated causing the forward mounts on the rear subframe to be ripped out of the body of the car which cause the subframe to crash into the exhaust, transfer case, and drive shaft which immobilized the vehicle. No injuries occurred luckily as the vehicle had not made it to the highway when the failure occurred.
ODI 11209356
Suspension
I purchased my jeep gr cherokee summit oct 23rd 2018 and it has had suspension problems since i got it. It make a horrible grinding noise when i either turn on or shut off the vehicle and it lasts for a few seconds. I was driving on the highway and service suspension immediately flashed on my dashboard and while driving on the parkway doing 75 miles an hours my car decided to start making a horrible noise like i was…
ODI 11183382
Suspension
When the outside air temperature goes below 20 degrees f , i get a message that the air suspension needs serviced. The suspension bottoms out. It makes it unsafe to be on the road. When the outside air temperature warms up into the upper 20 degrees it starts working again. This has happened several times since i purchased this vehicle new in 2012.
ODI 11174552
Body · Suspension
We were driving in the express highway pr 30, at a speed of 45 to 50 mph, in the direction of humacao towards caguas, we heard a loud noise at the back part of the vehicle (sound it as an impact). The vehicle started making a loud noise. We were able to control the vehicle and park in the area of stops for emergencies. When we inspect the vehicle we noticed that all the rear suspension was on the differential and…
ODI 11173370
Suspension
Vehicle has said service air suspension numerous times. Took to the dealer several times and the mechanic cant find anything wrong or replicate the issue. Now car is stuck with the front suspension all the way at the bottom and the back is stuck in a higher position. Hear air compressions in the back of the car, air suspension is trying to activate but wont move. Is able to drive at various speed. Attempted to raise…
ODI 11173341
Body · Suspension
I have two major issues. The first being that the leather on my dash has completely shriveled up into weird bumps and looks horrible. I'm not sure what would of caused it because it is something that i have never seen before. The second thing is that my back right suspension is messed up. The back left side of my jeep sags when i put it in park and as it lowers into park level.
ODI 11265823
Steering · Suspension
On april 16, 2018, i took my car into the glendale chrysler jeep dodge dealership in glendale, mo, to obtain the alternator diode thermal fatigue recall replacement. During their inspection, i was notified that i also needed to replace the rack and pinion power steering module due to leaking fluid for $2300.00. This item is connected to the recall of the alternator diode thermal fatigue problem. In addition, i was…
ODI 11088542
Steering · Suspension
33k milage took my jeep in to get the routine oil change, the shop found the rack and pinion assembly was completely broke and the front struts were completely blown out at 33k miles this should not happen. The repairs cost $3,700.00. If jeep knows there was a problem in 2012 they should have taken care of it. Betty / thornton, colorado
ODI 11025171
Engine · Suspension
Usally when i drive the car slow the speed the cars turn off the dealer says the car was repaired but i have over 6 videos when my car turn off in the highway the danger is you can't use the steering because is to heavily to drive.
ODI 10955106
Suspension
The air suspension in this jeep doesn't work below 22f per jeep there is a tsb for this issue but this should be a recall since -20f is common where we live. Last winter the pump wouldn't inflate the front suspension causing the back to be up in the air and the front so low that i couldn't see. The only way for it to start working again is to wait for the air to warm up or bring it to a garage. During this condition…
ODI 11030782
Steering · Suspension
While driving on the highway the jeep jolted/ jumped to the side when we drove over mildly unevenly paved roads or overpasses causing us to lose control of our vehicle momentarily. We were at 65 mph and the jeep rocked a few times upon attempting to stabilize. This has happened numerous times and our last incident almost threw us into the side of a semi. The dealer cannot explain this and we have had new tires and…
ODI 10939999
Body · Service Brakes · Suspension
On june 24, 2016, between 1:30 pm and 2 pm, i was driving from brentwood ca to vallejo ca on hwy 780 w and after turning a curve on the freeway which sloped down towards curtola parkway, i applied the brakes at about 30 miles per hour after i emerged from the overpass which was at least 5 car lengths before the cars ahead of me which was stopped at a red traffic light. However, the jeep continued to roll even though…
Crash reported · 3 injuries
ODI 10883463
Electrical System · Power Train · Suspension
My jeep cuts off when i'm driving and stalls at times the check engine light has been on also since i purchased it. Was told the codes had to be reset. Took vehicle to dealer over 10 times after i purchased it dealer sent it out other places seen nothing turned off codes it seemed ok then every since then it does the same thing over and over now my warranty is out they see an issue i had extended but they only…
ODI 11111205
Suspension
The quadra lift suspension pump can fail at speed dropping the front end and/or the back end of the vehicle on the bump stops and creating a situation where the suspension is non compliant for the road surface potentially resulting in loss of control in a stopping or turning situation. (wife experienced pump failure on her way to work). The pump is known to have problems during cold temperatures. Jeep is refusing to…
ODI 10824220
Suspension
Tl* the contact owns a 2012 jeep grand cherokee. While driving at approximately 45 mph, the front of the vehicle went up and the rear of the vehicle went down. The vehicle bounced repeatedly. The contact parked the vehicle and, when the ignition was turned to the on position, the air suspension warning indicator illuminated as well as four unknown warning indicators. The vehicle was taken to a dealer where it was…
ODI 10818457
Electrical System · Suspension
I have had multiple minor issues with this vehicle and returned for repair as many as 3 times to get them fixed. Those are minor compared to the challenges i encountered last week with the vehicle. I took it into service the brakes for normal ware and tear and had two recalls taken care of. I also had the rear window which was leaking fixed (3rd time) and dashboard trim repaired (2nd time). About an hour after…
ODI 10648778
Suspension
Right rear shock is leaking oil, causing damage to suspension. Dealership contacted chrysler and the part is back ordered and will not be available to 6-8 weeks. Unacceptable -this is a safety issue that should not be put off more than a month. So what do customers like myself do, drive around or stay home "carless" because i was sold a bad vehicle? Investigation needs to be conducted and something must be done. *tr
ODI 10619173
Electrical System · Suspension · Visibility/Wiper
Informed by technician that i have the right rear shock to be leaking oil, causing the car to bounce, poor control, rusty brake pads and possibly more problems in the future. The vehicle also have been selected for an important safety recall (brake booster prematurely corrode. I not satisfied with all these safety problems for a car i paid off, bought brand new, only two years old, with such disturbing problems,…
ODI 10619172
Service Brakes · Suspension
I bought the car brand new from safford chrysler jeep dodge of warrenton, va. The car makes noises because of a defective absorber, which has been clearly determined in a manufacturer tsb. Also the car has a safety recall for brake booster issues. I took the car to the dealership (safford chrysler jeep dodge of warrenton, va) last june 14, 2014 and they have recognized both issues but didn't have the parts needed in…
ODI 10627545
Electrical System · Engine · Suspension
I have had multiple problems with my 2012 grand cherokee. All of the external lights modules ---headlights and tail lights--- went out and had to be replaced due to an electrical problem then the car sometimes wouldn't start. The dealer couldn't replicate the problem so told me they couldn't do anything. Finally one time it happened at the dealer and they figured it was a defect in the keyless entry that was reading…
ODI 10683448
Electrical System · Suspension
Tl* the contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle experienced trouble being operated. In addition, the lift feature functioned intermittently. The air suspension overheated warning indicator illuminated. The vehicle was taken to the dealer where it was remedied per nhtsa campaign number: 15v115000 (electrical system). The vehicle was repaired; however, the vehicle stalled. When the…
ODI 10957215
Suspension
The quadra-lift suspension failed and the front end dropped. The weather was in the low teens or high single digits. A warning was displayed: "immediate air suspension system repair/service is required." also: "air suspension system cooling down--wait." the dealer replaced a fuse. On jan. 30, 2014 the same thing happened again in similar weather. The dealer replaced the fuse again, performed several tests and…
ODI 10663548