2015 Jeep Grand Cherokee Seats Problems
- 51
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 51 stored complaint records:
- 0 indicate a crash
- 4 indicate injury
- 0 indicate fire
What owners report
- headrest deployed · 15 records
- passenger seat · 10 records
- head rest · 10 records
- back head · 8 records
- passenger side · 8 records
- seat headrest · 7 records
Mileage in stored records
| Band | Records |
|---|---|
| 30–60k mi | 24 |
| 60–100k mi | 18 |
| 1–30k mi | 5 |
| 100–150k mi | 1 |
Complaint records
Owner-submitted complaint content, presented as stored.
Seats
Passenger front headrest deployed for no reason. Car was parked and the headrest popped open and could have caused serious damage. This should be a recall.
ODI 11242293
Seats
I was driving coming to a stop light going about 20mph and i heard a loud bang like a gunshot and got hit in the back of the head by my headrest. Luckily i was not hurt but it did scare the living daylights out of me. Thankfully if i was not on the highway when it happened i could of swerved and gotten into a serious accident.
ODI 11220964
Seats
Drivers side head restraint deployed while car was in motion on a highway. It appears a particular plastic clip within the headrest broke on its own causing the headrest to deploy. This created quite a safety risk as it was a huge distraction. No accident was involved, fortunately.
ODI 11207464
Air Bags · Seats
While in park in my driveway the passenger side active headrest deployed while a passenger was sitting in the seat. Nothing hit my vehicle, i didn't hit anything and no other airbags deployed nor the driver side active headrest deployed. The instrument cluster does not show any indication of deployment and nothing in my vehicles information center display show any kind of event. The vehicle is at approximately…
ODI 11206136
Air Bags · Seats · Unknown Or Other
Driving down the interstate when suddenly the driver's side active head restraint deployed and the headrest shot forward towards the back of my head. Luckily, i was seated forward, looking in my mirrors to change lanes so it did not hit my head. Taken to the jeep dealership and they stated that the plastic clips inside the headrest seemed to have broken and caused the headrest to deploy unexpectedly.
ODI 11218058
Seats
While the car was running, but parked in the school parking lot. A friend placed his backpack into the car as he was getting into the passenger seat. The headrest came off and was hanging by a nylon strap and a broken piece of plastic was dropped into the passenger floorboard area. Inically, i thougt he had done it, but realized he didn't hit the headrest with that much force to dislodge or break the headrest. He…
ODI 11207484
Air Bags · Seats
The passenger side active headrest restraint on my 2015 jeep grand cherokee deployed while parked in my garage unoccupied. I took the vehicle to a local chrysler dealer - they checked the computer and headrest and determined that the vehicle was not in an accident and a failed locking mechanism is what caused it to deploy. The dealer agreed to contact chrysler on my behalf for a resolution. I was told by the dealer…
ODI 11279887
Seats
Family was getting in car after dinner, car turned on but in park, when there was a loud sound- passenger headrest deployed out of nowhere! Thank goodness elderly family member sitting in front seat, who is on a blood thinner, was hunched forward at the time! My husband looked at manual and tried to reset as suggested but he states it won't- seems like a plastic piece is broken. Called dealership but they state it's…
ODI 11183192
Seats
With my car parked in the garage and no one in it the drivers side headrest deployed.
ODI 11172066
Seats
While driving down the highway my drivers head rest collapsed forward.
ODI 11219276
Seats
When making a turn on a city paved road my passenger seat head rest exploded!
ODI 11162933
Air Bags · Seats
Front seat passenger headrest burst while driving!just picked my mom up from the airport she is complaining of headache! It was so loud it scared me i wasn't sure what had happenef then my mom said it felt like something hit her in the head! I thought someone shot at my car!!! I pulled over and noticed the headrest was completely dislodged.i am very concerned if it happens to me ibeould lose control of my car !!…
1 injury
ODI 11161484
Seats
I was driving my 2015 jeep grand cherokee 70mph on the highway when my active front headrest deployed. No collision or accident occurred. My neck is sore now, but no medical attention was required.
1 injury
ODI 11140803
Seats
I was driving down the road at approximately 35mph on a smooth paved residential street when i heard what sounded like a window shattering. I looked over and saw the passenger seat (unoccupied) headrest had sprung forward and deployed as though the vehicle had been rear-ended.
ODI 11131920
Seats
What happened? Active head rest deployed spontaneously - no impact while parked in garage . Read that's this has happened to multiple people sometimes while driving . Apparently plastic mounting of pin holding it in place till impact is fracturing . Cannot be repaired and head rest need some to be replaced or tied back making concept redundant . Replacement costs about 600$ . Dangerous if deploys in moving car and…
ODI 11121301
Seats
Active head rest deployed spontaneously - no impact while parked in garage . Read that's this has happened to multiple people sometimes while driving . Apparently plastic mounting of pin holding it in place till impact is fracturing . Cannot be repaired and head rest need some to be replaced or tied back making concept redundant . Replacement costs about 600$ . Dangerous if deploys in moving car and once deployed is…
ODI 11121298
Seats
Equipped with ahr "active head restraints", the headrest deployed while driving down a rural two lane road striking my wife in the back of the head. When we tried to follow manual instructions for reset, we discovered the plastic keeper clips were broken off and laying in the bottom of the headrest. Fiat chrysler say's. Not covered. $667.00 for a new headrest that could have killed her.
ODI 11118345
Seats
There's a clicking noise in the back rest of the driver seat. It clicks any time i'm driving and especially when i hit a bump in the road. It sounds as if it's a portion of the lumbar support.
ODI 11111803
Seats
After picking up my 2 year old son from daycare on dan valley road (city street) in madison, nc, i began to turn out of the parking lot. After getting half a mile down the road (still in motion) there is a loud popping sound that occurred in the front passenger seat. As i look over i see that the passenger seat headrest is detached. We were not in any collision or hard braking of any sorts. I pulled over immediately…
ODI 11105420
Seats
On sunday, june 3, 2018, i entered the left front driver's seat of my 2015 jeep grand cherokee (which is always parked inside my enclosed garage in southern california) and immediately discovered that the driver's headrest was in a protruding position. During a closer examination, i discovered that part of the restraint system used to keep of "telescoping" headrest (designed to deploy during a traffic collision) had…
ODI 11099481
Seats
On 12/11/17 my vehicle was vandalized. The tires and rims were stolen and the back window was busted. However once having my jeep fixed at the collision center the heated seats are not working properly. My 2015 jeep grand cherokee has heated leather seats, however lately when turned on they barely get warm. It also has the heated steering wheel which is fine.
ODI 11062350
Air Bags · Seats
The passenger seat head restraint system activated for no known reason while driving 70 mph on the interstate. The vehicle was not in any accident or no factors caused this. The head rest violently shot forward approx 6" if this would have been the drivers seat it would almost certainly caused the driver to loose control of the jeep
ODI 11020593
Seats
Active headrest activated by itself with no collision. Inspection revealed a plastic tab is broken. This is known by jeep as a defective piece of equipment. They refused to fix as the car is ~1500miles outside of warranty
ODI 11042968
Seats
The vehicle was stationary and parked, but still running. The front passenger seat was unoccupied and there was a loud popping sound as the front passenger seat headrest "exploded." a couple of plastic pieces flew out. There was no reason for the headrest to deploy. I took the car to the jeep dealer and they said the headrest was "defective" but couldn't do anything about it as the car was no longer under warranty,…
ODI 11041372
Electrical System · Seats
After two months from purchase the ventilated seats stop working. I have taken to the jeep dealer a total of four times now for repair and they have not fixed problem. Dealer admits they cannot fix and said they opened a "star" case with the jeep engineers. This problem is with vehicle in motion and not in motion.
ODI 10893546