2015 Jeep Grand Cherokee Seats Problems
- 51
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 51 stored complaint records:
- 0 indicate a crash
- 4 indicate injury
- 0 indicate fire
What owners report
- headrest deployed · 15 records
- passenger seat · 10 records
- head rest · 10 records
- back head · 8 records
- passenger side · 8 records
- seat headrest · 7 records
Mileage in stored records
| Band | Records |
|---|---|
| 30–60k mi | 24 |
| 60–100k mi | 18 |
| 1–30k mi | 5 |
| 100–150k mi | 1 |
Complaint records
Owner-submitted complaint content, presented as stored.
Seats
While driving on a public roadway at approximately 15 mph and turning into a fueling station, i was struck in the back of the head by the driver seat headrest propulsion system. The headrest is now in a deployed position. I am unable to collapse it back. It caused me to have to stop operating the vehicle at a fuel station for safety.
ODI 11297213
Seats
I was driving and all of a sudden, my headrest smacks me in the back of my head. After looking at it after i parked, i found out the headrest is a restraint system that deployed. The plastic tabs that hold the headrest together were broken. So, after driving back home, i am pulling up to my garage and then the passenger headrest breaks too.
1 injury
ODI 11289716
Seats
Good morning, i was driving one day when suddenly i was struck extremely hard on the back of my head. So hard that i thought i got into an accident, although i didn't i almost caused an accident. My head and neck were hurting for a while, when i parked my vehicle i realized that my headrest had popped out. Not sure why this happened but when i went to research this problem i noticed that a lot of people have been…
1 injury
ODI 11300648
Air Bags · Seats
Passenger side headrest safety feature deployed at low speed. I was backing up in front of neighbor home on cul de sac.not involved in any collision or impact. This is on a 2015 jeep grand cherokee
ODI 11309160
Seats
Yesterday (11/24/2019) when my adult daughter entered my 2015 jeep grand cherokee limited, just after closing the door and fastening her seat belt, the headrest burst and hit her in the back of her head/neck. She had complained of discomfort after the incident, so we will be keeping an eye on her to confirm she didn't suffer a concussion. The car was not moving and nothing had occurred to cause the headrest to react.
ODI 11282147
Air Bags · Seats
Passenger headrest safety feature deployed overnight while the vehicle was parked inside our garage. The plastic on the inside of the headrest is broken and the headrest can not be reset.
ODI 11296953
Engine · Exterior Lighting · Seats
Memory seats no longer work, therefore causing my seat to be out of whack and i can not sit right. My engine began to make a ticking noise out of nowhere, meaning something is wrong. One headlight is out but isn't and causes my bright to be on at all times. When using my light i now cannot use my actual brights. *pm
ODI 11278795
Seats
My passenger side active headrest popped open all of a sudden while parked. Luckily, there was no one sitting there at the time. I've read stories from a lot of other jeep and chrysler owners that experienced the same issue and there is a class action suit to force a recall. At best, this is an expensive fix which really should be the manufacturer's responsibility. At worst, it can knock someone out while driving…
ODI 11278429
Seats
The front seat driver side headrest has protruded forward. I just noticed it yesterday when i drove the jeep home from work. It was parked in our company parking lot all day while i was at work when this happened. Went to schicker automotive group (jeep dealer) in washington missouri. They told me i need a whole new headrest. Total cost, parts and labor. $771.00
ODI 11270944
Seats
While parked in my driveway, unoccupied, and engine not running, the active headrest restraint system on the drivers side deployed. There was no collision or contact with anything to cause deployment. The mechanize internal parts the keep the headrest together broke causing deployment and not allowing the headrest to be reset or put back in place. I had to put a bungie cord around the headrest to hold it back in…
ODI 11280773
Seats
Front passenger headrest deployed and burst open on its own while vehicle was parked.
ODI 11287698
Seats
Ahr - headrest broken, latch is closed and locked position with the steel retaining rod still captured in locking mechanism, plastic features that retain steel rod are broken, this is not a deployment, this is a component failure, vehicle was parked, engine not running, vehicle was not occupied
ODI 11268274
Seats
One morning as i got into my jeep to drive to work, i noticed the passenger side headrest had popped open, seemingly overnight. I did not witness this happening - i just noticed the end result. I have tried to "close" it but i am unable to do so.
ODI 11299583
Seats
Passenger headrest completely came apart. The back is not attached to the front and you see all of the inner components. No incident or shock to the vehicle to cause this. One day it was fine, next day it wasn't.
ODI 11270673
Seats
On 10/1/2019 while driving home from work in my 2015 jeep grand cherokee laredo, the passenger seat headrest deployed for no known reason. This was on a 2 lane highway with traffic moving up to 55 mph. It sounded like a shotgun blast. Fortunately my wife or older kids weren't in the seat at the time because they could have been seriously injured.
ODI 11265553
Seats
I was dropping my son off at school. While i had the car in park, the passenger seat headrest deployed for no apparent reason. Luckily he was too short for it to hit his head.
ODI 11257960
Seats
While stationary, passenger side seat headrest deployed. Nothing was done to cause this action. No one was sitting in the seat. It will not reset. When it deployed, a part broke which is keeping it from resetting. An online search reveals multiple complaints on this issue. A recall should be issued.
ODI 11254572
Seats
Active headrest on driver's side deployed without warning or cause while driving approximately 40 mph. Hit me in the back of the head, startling me and causing me to swerve into oncoming traffic lane. Fortunately no one was oncoming during that time. Pulled over and surveyed that the shell of the headrest was deployed and all plastic pieces holding cover to shell were snapped inside. Could not reset into normal…
ODI 11255173
Seats
The passenger-side headrest deployed while being driven on a state highway at approximately 55 mph. It randomly deployed without collision, striking the back of the front-seat passenger's head.
ODI 11253976
Seats
While the car has parked in our garage we came out to find that the active head rest safety device had deployed on its own. Looks like the plastic retaining parts failed as their is bits of plastic on the floor. Obviously this is not a safe design and should be corrected as soon as possible. Our jeep dealership has let us know that this in not under warranty and will be over $700 to fix. We will be contacting fca…
ODI 11267044
Air Bags · Seats
While simply driving down the road my passenger side headrest just pops open. It seems the clips have broken. This should be a recall as i have spoken to many owners who have had the same issue. This is a safety issue and should be taken care of from the dealership and not cost $800.00 for something that is faulty.
ODI 11241308
Seats
The headrest in my 2015 jeep grand cherokee deployed. The vehicle was sitting in my driveway. I tried to reset it but noticed the cheap plastic brackets are broken. The vehicle has 39,000 miles and has not been in any accident. I have owned the jeep for 24 hours. Welcome to jeep?
ODI 11241197
Seats
Active head rest on the passengers seat has deployed. Plastic retainers appear broken inside the headrest. This happened while the vehicle was parked in my garage. The vehicle has not had a collision.
ODI 11230551
Seats
Active head rest on the drivers seat has deployed. Plastic retainers appear broken inside the headrest. This happened while the vehicle was parked. The vehicle has not had a collision.
ODI 11223026
Seats
Driving on a major highway one morning on way to work and heard an extremely loud "pop". Looked back and the leather headrest had completely unloaded like an airbag and deployed. Luckily it did not strike my head and cause me to swerve and cause an accident. The plastic piece that holds the mechanism in place snapped. No accident to cause this or anything. Clearly the part is defective. This needs to be recalled…
ODI 11222853