2002 Jeep Grand Cherokee Air Bags Problems
- 459
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 459 stored complaint records:
- 24 indicate a crash
- 24 indicate injury
- 0 indicate fire
- 2 indicate a death
What owners report
- part recall · 40 records
- issue failure · 36 records
- failure parts · 36 records
- recall issue · 28 records
- parts distribution · 28 records
- distribution disconnect · 28 records
Mileage in stored records
| Band | Records |
|---|---|
| 100–150k mi | 71 |
| 150–400k mi | 46 |
| 60–100k mi | 38 |
| 30–60k mi | 9 |
| 1–30k mi | 1 |
Complaint records
Owner-submitted complaint content, presented as stored.
Air Bags
We were driving into our parking stall at home when our airbags deployed. As we reversed and drove forward to straighten our car in our stall we noticed the airbag light turn on suddenly and airbags automatically deployed. Our entire family was in the car and kids are traumatized. Super scary moment, and what if we were driving on the highway!
ODI 11279920
Air Bags
Air bag warning light stays on intermittently upon startup, usually will go out if shut off and restart, but not always. Has been recalled twice already for airbag issue so am fairly confident this is the same problem still. Only 89000 miles on the vehicle and is 100% garage kept. .
ODI 11233738
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Jeep chrysler indian trail (5501 w hwy 74, monroe, nc 28110) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the…
ODI 11228800
Air Bags · Fuel/Propulsion System · Wheels
THE LOW PRESSURE LIGHT STAYS ON
ODI 11219957
Air Bag/Restraint Control Module · Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. While the vehicle was stopped at a stop sign, the air bags inadvertently deployed without warning or impact. There were no injuries. The dealer (newnan peachtree chrysler dodge jeep ram, 53 hollz pkwy, newnan, ga 30265, [redacted]) was called and stated that they would replace the control module under warranty, but not the air bags. The manufacturer informed the…
ODI 11110566
Air Bags
When is this going to be forced on chrysler fiat, i had a recall post card about this problem and that's 3 years ago !!!! They say they are working on getting the parts and as soon as it's available we will get another notice to fix, let me just say this is bs , chrysler is basically buying their time so that the remaining vehicle for this recall to be junked or out live their years. The ntsb should be ashamed in…
ODI 11076787
Air Bags · Unknown Or Other
On february 22, 2018 we brought our 2002 jeep cherokee in to merrick chrysler on sunrise highway in wantagh because my wife was advised of a security concern over the airbag unexpectedly deploying (which has already happened to her in an unrelated incident). After scheduling and waiting a couple of months we brought the car in and after 3 hours i was told they didn't have the parts and to call back. My wife refused…
ODI 11082342
Air Bags
I am stationed overseas in italy. I have an american version of a 2002 jeep grand cherokee vin: [xxx] and have a recall #06 - orc module. I have been working with a chrysler/jeep dealership here in catania italy, dealership name is merid mercedes-benz and smart chrysler, jeep located via messina, 780/a - 95126 catania italy, dealer telephone 011-39-[redacted]. They keep ordering the wrong recall replacement parts, 4…
ODI 11065573
Air Bags
I brought the subject vehicle in for recall items. I dealt with mr. Ralph alfano of arroway. I immediately advised that i was profoundly deaf, and i may not fully understand all conversation. I was processed to have the recall work done and brought the vehicle in on november 9, 2017. During the day i spoke to the service department on my cell phone. They advised an additional part had to be installed. I could not…
ODI 11046052
Air Bags
Tl* the contact owned a 2002 jeep grand cherokee. While driving 30 mph, the driver and passenger air bags deployed independently, which resulted in a crash. The contact rear ended another vehicle immediately after the deployment. A police report was filed. There were no injuries sustained. The vehicle was towed to the contact's residence and destroyed. Chrysler dodge jeep ram of farmington, michigan (38123…
Crash reported
ODI 11034436
Air Bags
My husband took our jeep for a quick [redacted] round our neighborhood to keep the battery charged. About one minute after he start driving g he heard a bleep noise. As he was turning back to our house the passenger airbags on both sides deployed. I checked jeep website and it stated the car had a recall r06 orc module. Contacted jeep they said there is a recall since 2015 (we never received any paperwork). They…
ODI 11024624
Air Bags
Tl* the contact owned a 2002 jeep grand cherokee. While driving approximately 50 mph, the contact's vehicle crashed into a second vehicle and caused significant damage to the front end. During the crash, the air bags did not deploy. The driver sustained an injured left arm, which required medical attention. A police report was filed. The vehicle was destroyed and towed. The cause of the failure was not determined.…
Crash reported · 1 injury
ODI 11016122
Air Bags
Tl* takata recall. The contact owns a 2002 jeep grand cherokee. While driving approximately 10 mph, the driver's and front passenger's air bags deployed without warning or impact. A police report was filed and there were no injuries. The dealer was not contacted. The manufacturer referenced nhtsa campaign number: 15v046000 (air bags) and referred the contact to the fca recall assistance center. The contact spoke…
ODI 11046216
Air Bags
I was parked with engine idling, air condition on, conversing with my adult niece, transmission in park with my left hand on steering wheel when with loud banging sounds driver side steering wheel airbag deployed in front of my face and my left upper extremity, hitting my left arm and pushing it away from me and front passenger deployed in my niece's face and right upper and lower extremity without reason. I had my…
4 injuries
ODI 11000322
Air Bags
On april 14, both of my front airbags deployed without reason while the car was idling stationary in drive with my foot on the brake. I was in the drivers seat and my two young boys were in the backseat. Fortunately, nobody was significantly injured. I suffered a bruised knuckle, and something flew in the back seat and hit my son in the head, but no injuries were significant enough to warrant a doctors visit. The…
ODI 10980230
Air Bags · Service Brakes
Tl* the contact owned a 2002 jeep grand cherokee. While driving 35 mph, the brakes failed without warning and the vehicle crashed into an electrical pole. The air bags failed to deploy. The vehicle was destroyed. A police report was filed. The contact's daughter sustained a broken rib, broken pelvis, three fractures to the left hand, the back shoulder bone was sticking out, and her spleen was bleeding. Medical…
Crash reported · 1 injury
ODI 10979314
Air Bags
Tl* takata recall. The contact owns a 2002 jeep grand cherokee. While driving 70 mph, the front driver and passenger air bags deployed without warning or impact. The failure damaged the windshield and dashboard. The air bag warning indicator illuminated. The driver sustained injuries to the right forearm, which did not require medical attention. The contact was able to drive the vehicle home. The vehicle was not…
1 injury
ODI 10956849
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The vin was not available. Parts…
ODI 10983567
Air Bags
2002 jeep grand cherokee. Consumer writes in regards to replacement parts not available to repair occupant restraint control module recall notice. *smd
ODI 10929051
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 01/05/2017*ct updated 01/17/17.*jb
ODI 10923884
Air Bags
My car was at the dealership for r06/nhtsa 15v-046 recall 3 times since march 2015. Each time the item to repair the recall was on back order and recall could not be fixed. Continued calls to the dealer was "they will contact me when parts are available. The last time was on october 7, 2016 still unable to fix due to back order parts. What can i do???
ODI 10918037
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. While driving approximately 60 mph, the driver and passenger side air bags independently deployed and fractured the windshield. The vehicle was driven to the contact's residence. The contact sustained burns to the left arm, which required medical attention. The vin was included in nhtsa campaign number: 15v046000 (air bags). The manufacturer was not notified of the…
1 injury
ODI 10917629
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. While idling at a red light, the contact's vehicle was rear ended by another vehicle. The air bags did not deploy. A police report was filed. The contact was injured and required medical attention. The vehicle was towed and later driven to a mechanic. The vehicle was not repaired. The manufacturer was notified. The vehicle was included in nhtsa campaign number:…
Crash reported · 1 injury
ODI 10947817
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. While driving approximately 20 mph, the driver and passenger side air bags suddenly deployed without warning or impact. There were no injuries. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 91,700.
ODI 10910717
Air Bags
Tl* takata recall. The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag light illuminated after the air bag recall repair was performed. The failure recurred, but was not diagnosed. The manufacturer was made aware of the failure and advised the contact to reach out to the local dealer that performed the recall repair. The vehicle was not repaired. The recall details were not provided. The…
ODI 10896024