2002 Jeep Grand Cherokee Air Bags Problems
- 459
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 459 stored complaint records:
- 24 indicate a crash
- 24 indicate injury
- 0 indicate fire
- 2 indicate a death
What owners report
- part recall · 40 records
- issue failure · 36 records
- failure parts · 36 records
- recall issue · 28 records
- parts distribution · 28 records
- distribution disconnect · 28 records
Mileage in stored records
| Band | Records |
|---|---|
| 100–150k mi | 71 |
| 150–400k mi | 46 |
| 60–100k mi | 38 |
| 30–60k mi | 9 |
| 1–30k mi | 1 |
Complaint records
Owner-submitted complaint content, presented as stored.
Air Bags
Recibi el primer "safety recall m35/nhtsa-12v-527 airbag system occupant restraint control module. El dealer me requiere la segunda noticacion para poder areglar el vehiculo y todavia a la fecha de hoy no le he recibido yo hice el primer complaint con ustedes el dia marzo 2013 y el numero de complaint es10503125. Gracias. *tr
ODI 10508151
Air Bags
I receipt safety recall m35/nhtsa 12v-527 on february 2013, every day call to the office dealer and said, i am not receipt the part. Please call again. I have problem because the airbag warning light is permanent on. Thank you so much for your attention and this problem. *tr
ODI 10503125
Air Bags
Tl* takata recall. The contact owns a 2002 jeep grand cherokee. The contact received notifications of nhtsa campaign number: 15v046000 (air bags) however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts…
ODI 10825764
Air Bags
I HAVE THE LIGHT OF MY SEATBELT ON ALWAYS.
ODI 10783135
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that he attempted to have the vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in november of 2012, there should have been a remedy available before january of 2014. The contact stated that the manufacturer had exceeded a…
ODI 10561880
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that while starting the ignition, the air bag warning indicator illuminated until the engine was turned off. The failure recurred whenever the engine was in operation. There was a recall associated with nhtsa campaign id number 12v527000 (air bags); however the part was unavailable. The dealer was unable to provide an expected date for the remedy…
ODI 10522576
Air Bags
Tl* the contact owns 2002 jeep grand cherokee. The contact received notification of nhtsa campaign id number 12v527000 (air bags) however, the required part was unavailable to perform the repair. The manufacturer was notified of the problem and they were unable to provide an expected date for the remedy part to become available. The contact had not experienced a failure. Updated 12-30-13 *bf
ODI 10554829
Air Bags
Front end crash where i was hit by another car, neither of the front end airbags deployed, resulted in head, jaw, and neck injuries that would not have happened if airbags went off. *tr
Crash reported · 2 injuries
ODI 10443265
Air Bags
While driving my jeep in the parking lot of tj maxx, my airbag light came on and about two seconds later both airbags deployed. There was no crash involved. *tr
ODI 10440305
Air Bags
In november 2012, chrysler and you announced a recall of my and just under a million other 2002 jeep grand cherokees m35/nhtsa 12v-527. It is now three months later. About three weeks ago, i received a recall notice, telling me, firstly there was a recall (does it really take two+ months to notify me?) and that chrysler was hoping the parts for a permanent fix, currently unavailable, would be available as quickly as…
ODI 10496942
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that there was a recall associated with nhtsa campaign id number 12v527000 (air bags) and the remedy part remained unavailable. The manufacturer had not been notified of the problem. The contact had not experienced a failure.
ODI 10536958
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact referenced nhtsa campaign id number 12v527000 (air bags), in which the vehicle was included and stated that the part needed for the recall service was unavailable. The authorized dealer was unable to provide an expected date for the remedy part to become available. The contact had been waiting for the part to become available for two years. The…
ODI 10548661
Air Bags
I received a recall notice over 1 1/2 years ago on the jeep cherokee airbag system occupant restraint control module and every time i call the chrysler dealership they tell me it's not in yet. I find it hard to believe that something that can cause an accident has taken so long to replace. I would appreciate any help you can give me to get this resolved. It shouldn't take this long!! [xxx] information redacted…
ODI 10547578
Air Bags
Tl- the contact owns 1996 and 2002 jeep grand cherokee. The contact received a recall notice and took his vehicle in for repairs and was told that parts are not available. -hb
ODI 10593112
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning lamp illuminated. The vehicle was taken to the dealer where nhtsa campaign number: 12v527000 (air bags ) was performed the recall repairs but the air bag warning light remained illuminated after the repairs. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 90,000 and the…
ODI 10573826
Air Bags · Seat Belts
Airbag recall (m35 / nhtsa 12v-527). After repairs were completed on 03/26/2014 the airbag and seatbelt warning lights still on. Dealer was not able to repair the defect. On 06/16/2014 dealer still not able to identify the cause and asked for $250 to further inspect the car to determine the cause. Dealer wrote on paperwork "no communication from orc need more time (and money) to diagnose. Customer declined at this…
ODI 10598601
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated his air bag light came on and continuously stayed on. The contact stated that the manufacturer repaired the failure, however the failure recurred . The vehicle had not been repaired. The failure mileage was unknown. Updated 05/12/14*lj updated 05/15/14
ODI 10574060
Air Bags
The air bag warning lights came on and stayed on. The dealer tells me they need to replace the air bag operating module. *tr
ODI 10680298
Air Bags
In december of 2010 my side airbags deployed spontaneously while turning into a shopping center in woodbridge, va. After surveying the vehicle and finding no evidence of any crash or other reason for the airbag to deploy, i took my vehicle to lustine jeep in woodbridge, va. They looked over the vehicle and told me that it could not have happened the way i described it. After fighting with chrysler they agreed to…
ODI 10513884
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee laredo. The contact stated that while driving approximately 55 mph, the driver and passenger side front air bags deployed inadvertently. The air bag warning light illuminated as the failure occurred. The contact sustained injuries to the ribs, left breast and the right arm from the air bag deployment. The contact later received notification of nhtsa campaign id number:…
1 injury
ODI 10509647
Air Bags
A vehicle recall notice was received 13 months ago advising of imminent airbag deployment in vehicles which have airbag warning lights on. This description fits my vehicle. Over 13 months later, and none of the jeep dealerships in the denver area have ever received parts for this repair. I would like to file a complaint against chrysler regarding the failure to fix recalled units. 13 months is a bit extreme. And on…
ODI 10552487
Air Bags · Electrical System · Power Train
This jeep has failed me in every way possible. Its unsafe and unreliable. At 68k the transmission went out in the middle of a dangerous highway almost wrecked, jeep said sorry warranty ran out at 65k. All 4 windows have fell out with a bang, multiple sensors have gone out, relay sensor, all shocks that hold up hood and lift gates have failed. Radiator sprung a leak on monday and parking brake failed/broke/took it in…
ODI 10523449
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that while driving 35 mph, the air bag light illuminated. The vehicle was taken the dealer for diagnosis but they were unable to duplicate the problem. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 80,000. *tr
ODI 10519851
Air Bags
2002 jeep cherokee. Consumer writes in regards to air bag module recall notice and seeks reimbursement. *smd the consumer stated chrysler first informed him, he would receive a refund within 60 days, from the time he sent the invoice in, back in january. However, when the consumer contacted chrysler months later, he was informed, he would not receive a refund. Recall # 12v527000.
ODI 10510083
Air Bags · Fuel System, Gasoline · Service Brakes, Hydraulic
Tl* the contact owns a 2002 jeep grand cherokee. The contact received recall notifications for nhtsa campaign numbers: 06e011000 (fuel system, gasoline), 06e022000 (service brakes, hydraulic), and 12v527000 (air bags). The dealer stated that the parts needed to complete the repairs were not available. The contact received the recall notices months ago. The manufacturer was notified. The contact had not experienced a…
ODI 10625990