2002 Jeep Grand Cherokee Air Bags Problems
- 459
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 459 stored complaint records:
- 24 indicate a crash
- 24 indicate injury
- 0 indicate fire
- 2 indicate a death
What owners report
- part recall · 40 records
- issue failure · 36 records
- failure parts · 36 records
- recall issue · 28 records
- parts distribution · 28 records
- distribution disconnect · 28 records
Mileage in stored records
| Band | Records |
|---|---|
| 100–150k mi | 71 |
| 150–400k mi | 46 |
| 60–100k mi | 38 |
| 30–60k mi | 9 |
| 1–30k mi | 1 |
Complaint records
Owner-submitted complaint content, presented as stored.
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vin was unknown. The contact had not experienced a failure.
ODI 10809617
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light illuminated after the vehicle was serviced under nhtsa campaign number: 12v527000 (air bags). The vehicle was not diagnosed or repaired. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded…
ODI 10822232
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. While driving at approximately 15 mph, another vehicle crashed into the rear of the contact's vehicle. The air bags did not deploy. A police report was not filed. The contact sustained injuries to the bulging disk and sciatica that required medical attention. The vehicle was taken to an independent mechanic where it was diagnosed that the rear frame needed to be…
Crash reported · 1 injury
ODI 10776606
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact indicated that the air bag sensor illuminated and randomly remained lit on numerous occasions. The contact stated that the vehicle was taken to a repair shop more than once and the mechanics were not able to replicate or diagnose the failure. The vehicle was taken to an authorized dealer and was included in nhtsa campaign number: 12v527000 (air bags). The…
ODI 10659378
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. While the vehicle was stopped at a stop sign, the side curtain air bags deployed independently. The air bag warning indicator illuminated prior to the deployment. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 155,000.
ODI 10928645
Air Bags
Tl* takata recall. The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) and waited an extended period of time for the part from the manufacturer to be supplied to the dealer. The vehicle was taken to the dealer who provided the recall remedy. The manufacturer was contacted for several months until the dealer was able to supply the part and the…
ODI 10836484
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part was not available. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure.
ODI 10748511
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light remained illuminated. The vehicle was not diagnosed or repaired. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part needed for recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. The manufacturer…
ODI 10744625
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning indicator was illuminated. The dealer was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was unknown.
ODI 10650733
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
ODI 10916404
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light remained illuminated after servicing the vehicle under nhtsa campaign number: 12v527000 (air bags). The manufacturer was not notified of the failure. The approximate failure mileage was 183,000.
ODI 10648152
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Part distribution connect.
ODI 10913747
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning lamp illuminated. The contact received notification of nhtsa campaign numbers: 12v527000 (air bags) and 15v046000 (air bags). The contact notified the dealer and the manufacturer of the failure, but they indicated that the part needed to repair the vehicle was not available. The dealer did not provide a specific date for…
ODI 10694620
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received a notification for nhtsa campaign number: 12v527000 (air bags) and 15v046000 (air bags) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 7/10/15*cn
ODI 10692065
Air Bags
Chrysler has sent a recall notice for air bags to be fixed .when we left the dealer ship our airbag light was still on!!!!! They say the recall has"nothing to do with the light,and for $100 we can diagnose and see what it is" what's the purpose of a recall if you do not fix the problem??????? The shop employee said "oh the air bag may or may not work, we have no clue" why is it safe ,using normal common sense, to…
ODI 10662393
Air Bags · Electrical System · Seat Belts
We received a safety recall notice, notification code m35 / nhtsa 12v-527 regarding the orc module in my 2002 jeep grand cherokee. We contacted the dealer and the dealer installed the orc module filter circuit as the recall instructed; however, the issue was not resolved and now my airbag warning light and seatbelt indicator light are illuminated on the front dash console. The issue is not resolved and the dealer…
ODI 10631991
Air Bags · Electrical System
Tl* the contact owns a 2002 jeep grand cherokee. Once the vehicle was repaired according to nhtsa campaign number: 12v527000 (air bags), the air bag sensor indicator remained illuminated. The vehicle was brought back to the dealer where it was diagnosed that there was a bad connection. The failure was resolved again, but recurred. The dealer stated that another air bag sensor was faulty, but was not covered under…
ODI 10637198
Air Bags
2002 jeep grand cherokee. Consumer writes in regards to air bag not deploying during an accident. *smd the vehicle rolled over, and at least one person was injured. *jb
Crash reported · 1 injury
ODI 10631834
Air Bags · Seat Belts
I own a 2002 jeep grand cherokee. I received a manufacturer recall notice close to one year ago. I have contacted the chrysler-jeep-dodge dealer several times. Each time i attempt to schedule an appointment, i get the same response. I'm simply told, they do not have the parts in stock needed to fix the defect. Along with, they haven't a clue as to when the parts will come in. According to several notices i have…
ODI 10628302
Air Bags
Tl* the contact owns a 2002 jeep cherokee. The contact stated that the air bag warning light was illuminated. The contact mentioned that the vehicle was recently repaired under recall nhtsa campaign id number: 12v527000 (air bags). However, the airbag warning light remained illuminated after the recall repairs. The remedy failed to repair the problem. The manufacturer was notified of the failure. The vin was…
ODI 10622480
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning lamp illuminated intermittently on the instrument panel. The vehicle was taken to the dealer. The technician diagnosed that the air bag module was defective and would need to be replaced. The manufacturer was made aware of the failure and stated that the vin was not affected by nhtsa campaign number: 12v527000 (air bags).…
ODI 10626825
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning indicator remained illuminated. The vehicle was included in nhtsa campaign number: 12v527000 (air bags); however, the part needed for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The vin was unavailable. The…
ODI 10626342
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received a recall notice for nhtsa campaign number: 12v527000 (air bags); however, the part needed for the repair was unavailable. The manufacturer was not notified. The contact had not experienced a failure. Updated 09/16/14*lj the consumer stated the vehicle was repaired. Updated 1/15/15 *js
ODI 10619562
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 12v527000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
ODI 10619399
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning indicator was continuously illuminated. The vehicle was repaired according to nhtsa campaign number: 12v527000 (air bags), but the failure recurred. The vehicle was not repaired and the manufacturer was not notified of the failure. The approximate failure mileage was 122,300.
ODI 10628106