2002 Jeep Grand Cherokee Air Bags Problems
- 459
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 459 stored complaint records:
- 24 indicate a crash
- 24 indicate injury
- 0 indicate fire
- 2 indicate a death
What owners report
- part recall · 40 records
- issue failure · 36 records
- failure parts · 36 records
- recall issue · 28 records
- parts distribution · 28 records
- distribution disconnect · 28 records
Mileage in stored records
| Band | Records |
|---|---|
| 100–150k mi | 71 |
| 150–400k mi | 46 |
| 60–100k mi | 38 |
| 30–60k mi | 9 |
| 1–30k mi | 1 |
Complaint records
Owner-submitted complaint content, presented as stored.
Air Bags
2002 jeep grand cherokee air bag warning light stayed on after starting car. Found out there is a recall via chrysler number m35 to address airbags that may inadvertently deploy due to electrical spikes to the orc module causing it to short. Took the vehicle to dealer and after the work airbag warning light is still on. Diagnosis was "orc module internally shorted and needs replaced" and the estimate is over $500.…
ODI 10661932
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the air bag indicator illuminated on the instrument panel. The dealer repaired the vehicle according to nhtsa campaign number: 12v527000 (air bags). When the contact picked up the vehicle, the air bag indicator was still illuminated. The contact stated that the dealer wanted to charge him for a repair that was included in the recall. The…
ODI 10629985
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 12v527000 (air bags). The dealer could not repair the vehicle for three weeks because the parts were not available. The manufacturer was notified. The contact had not experienced a failure.
ODI 10628079
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the contact was unable to have the vehicle serviced under the recall because the part needed was unavailable. The manufacturer was not notified of the issue. The contact had not experienced a failure.
ODI 10695305
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the parts needed were not available for an extended period of time. The dealer did not provide a specific date when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall…
ODI 10693471
Air Bags
Airbag warning light on even after completing the original recall m35. Received letter from fca in february 2015 advising of need for r06/15v-046; now as of august 4/2015 the airbag light is still on. I phoned the local dealer who stated parts were still not available! What should i do to ensure my vehicle safety is not being compromised?
ODI 10746137
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. While driving at 65 mph, the air bag warning light illuminated intermittently. In addition, the contact stated that there was a loud warning chime. The vehicle was taken to a dealer, but was not diagnosed or repaired. The failure recurred on numerous occasions. The vin was included in nhtsa campaign number: 15v046000 (air bags); however, the part needed to repair the…
ODI 10731256
Air Bags · Engine
Air bag light illuminated. Dealer stated open recall for air bag module and front sensors. No parts available. We care driving an unsafe vehicle with no support from dealer. We need a safe vehicle to drive. Dealer also denied recall for faulty fuel tank in event of rear collision. We have a check engine code directly related to fuel venting/purge system. Dealer will not repair. In summary we have an unsafe vehicle…
ODI 10744523
Air Bags
2002 jeep grand cherokee. Consumer writes in regards to airbag light illuminated.*smd the consumer stated the air bag light illuminated two months after the vehicle was purchased. The air bag light was on the day, she test drove the vehicle. However, she was assured the issue would be fixed.
ODI 10609380
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. While driving approximately 35 mph, the air bag warning indicator illuminated. The failure occurred seventy times. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 150,056.
ODI 10619568
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that after having the vehicle repaired under recall nhtsa campaign number: 12v527000 (air bags) the air bag warning light illuminated intermittently. The dealer and manufacturer were made aware of the failure. However, decline to offer an alternative remedy. The vehicle was not repaired. The failure mileage was 52,410.
ODI 10609032
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
ODI 10736236
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the air bag recall under nhtsa campaign number:12v527000 (air bag) was remedied; however, the air bag warning indicator was still illuminated. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000. Updated 10/02/14*lj updated 03/10/2015 *js
ODI 10620883
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa recall campaign: 12v527000 (air bags). The contact mentioned that the first notice was received in december of 2012 and a second notice was received in january of 2013. The manufacturer was contacted on numerous occasions where it was advised that the parts for the recall were not available. The dealer was unable to perform…
ODI 10593163
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light illuminated. The contact received notification of nhtsa campaign number: 15v460000 (air bags) however, the remedy was unavailable for the repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was not notified of the failure. The approximate failure…
ODI 10734803
Air Bags
Took my vehicle to bill bryan chrysler in friutland park florida, after making appointment for saturday 5/10/14 at 8am, checked my vehicle in. My vehicle was service from 8am- 1130am air bag light was still on, new my gear shift, was cracked, i had siliconed it. Now today 5/15/14 i am at work and i just notice that my emergency brake back cover was broke, now this i do not understand there was nothing wrong with my…
ODI 10588518
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact's vehicle was included in nhtsa campaign number: 12v527000 (air bags) and was taken to an authorized dealer, who performed the recall repair however, the air bag sensor warning light was illuminated. The contact stated tha the air bag warning light did not illuminate prior to the recall repair being performed. The vehicle was scheduled for a diagnostic…
ODI 10588325
Air Bags
2002 jeep grand cherokee. Consumer writes in regards to a faulty air bag sensor. *smd the consumer stated the air bag illuminated back in 2011. He received a recall issue in june 2013. When he went to the dealer, he was informed the parts were not available. In february 2014, the parts arrived and the sensor was replaced. However, the light illuminated again 4 days later. The consumer returned to the dealer, and was…
ODI 10585917
Air Bags
Tl- the contact owns a 2002 jeep grand cherokee. The contact stated that the passenger's side air bag warning light was constantly illuminated with or without a passenger occupying the seat. The vehicle was included in nhtsa campaign number: 12v527000 (air bags) and was repaired three times due to the recurring failure. The contact stated that the vehicle was still exhibiting the failure. The manufacturer was made…
ODI 10585315
Air Bags
Nhtsa recall 12v-527 states that an electrical overstress condition could damage the occupant restraint control (orc) module, causing the air bag light to illuminate and possible air bag deployment. On april 23, 2014 the local chrysler dealer made a wiring change to address the recall notice, but the air bag light remained on. The local dealer claims that the air bag module is defective requiring approximately $450…
ODI 10588194
Air Bags
Rollover accident and no airbags deployed. Left hand injured from the broken glass. Unable to sleep due to the incident. Recall was sent but the part was never in or issued prior to the crash. *tt
Crash reported · 1 injury
ODI 10583394
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the air bag light illuminated. The vehicle was taken to the dealer where it was found that the air bag wiring harness needed to be replaced and was repaired under nhtsa campaign number 12v527000 (air bags). After the repair, the failure recurred. The manufacturer was not contacted about the failure. The failure mileage was not available.…
ODI 10579626
Air Bags · Exterior Lighting
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that while driving at 45 mph, the air bag warning light illuminated. In addition, the contact stated that both turn signals functioned intermittently. The vehicle was taken to a dealer. The technician repaired the vehicle under nhtsa campaign number: 12v527000 (air bags). However, the failure recurred. The vehicle was then taken to an independent…
ODI 10692933
Air Bags
I called the jeep dealership in brooklyn park, mn, to schedule work related to the ocr module recall notice we received in the mail from chrysler. The jeep dealership stated they do not have the parts to perform this recall and do not know where we can go to have the work done. Thus, per the written recall notice, we are completing this online complaint form. We would appreciate help to determine how we can get this…
ODI 10577938
Air Bags · Seat Belts
My son was killed while he had his girlfriend drove my jeep. They ran into tree going appox.35 mph.the airbag did not go off on the passenger side and the seatbelt unlatched. He was the only one injured and died later that day. *tr
Crash reported · 1 death
ODI 10704460