2002 Jeep Grand Cherokee Air Bags Problems
- 459
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 459 stored complaint records:
- 24 indicate a crash
- 24 indicate injury
- 0 indicate fire
- 2 indicate a death
What owners report
- part recall · 40 records
- issue failure · 36 records
- failure parts · 36 records
- recall issue · 28 records
- parts distribution · 28 records
- distribution disconnect · 28 records
Mileage in stored records
| Band | Records |
|---|---|
| 100–150k mi | 71 |
| 150–400k mi | 46 |
| 60–100k mi | 38 |
| 30–60k mi | 9 |
| 1–30k mi | 1 |
Complaint records
Owner-submitted complaint content, presented as stored.
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the recall notice for nhtsa campaign number: 15v046000 (air bags) was received in april of 2014. After contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.…
ODI 10836336
Air Bags
Tl* takata recall. The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms…
ODI 10824281
Air Bags
This is not about an accident or incident. The date above is approximately when i received the second notice. This is my second recall notice regarding the air bag. The first was a few years ago. As usual the letter states the parts are not available and i will be notified when they are. I called my local chrysler dealer henry brown in casa grande az. I was told the parts are still not available. What is the use of…
ODI 10692828
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact was driving approximately 25 mph and crashed into another vehicle. The air bags failed to deploy. The driver sustained neck and back injuries, and a police report was filed. The vehicle was destroyed and towed to an independent mechanic. The manufacturer was not notified of the defect. The approximate failure mileage was 120,000.
Crash reported · 1 injury
ODI 10578169
Air Bags · Service Brakes · Vehicle Speed Control
I work at a dealership washing cars. We just sold a 2002 jeep grand cherokee. I was running the jeep through the carwash. My foot was on the brake, and suddenly the vehicle accelerated propelling me into a wall, and the airbag deployed. I was injured in the accident and went to an urgent care. *tr
Crash reported · 1 injury
ODI 10572705
Air Bags
I have been attempting to have local chrysler dealership complete repair on safety recall m35/nhtsa 12v-527 for almost two years and they keep saying they are waiting on parts from manufacture. *tr
ODI 10568048
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repairs was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
ODI 10846127
Air Bags · Starter Assembly
2002 jeep grand cherokee. Consumer writes in regards to air bag system recall notice and vehicle starter problems. *smd when the consumer took the vehicle to the dealer, for the recall, the dealer informed the consumer the vehicle wouldn't start. The dealer stated a starter was needed. *jb
ODI 10573517
Air Bags
Airbag recall (m35 / nhtsa 12v-527). After repairs were completed the airbag warning light was on. Dealer stated that i had brought it in that way - not true. So i'm not sure if the problem has actually been fixed. Dealer needs to complete repairs by fixing the cause of the warning light being on. *js
ODI 10598391
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated the vehicle was remedied under nhtsa campaign id number: 12v527000 (air bags) however, the air bag warning lamp remained illuminated. The vehicle was not taken for inspection or repairs. The manufacturer was made aware of the issue. The approximate failure mileage was 117,679.
ODI 10565609
Air Bags
Neither chrysler nor a "local" dealer will supply the part needed for me to install the fix. I'm a qualified mechanic and have all the needed factory tools including the drbiii and access to tech connect. Reading through the chrysler document dated november 7th 2012, i fully understand the issue (material change in the squib capacitor) and the patch chrysler is offering. The proper fix would be replacement of the…
ODI 10564394
Air Bags
I received a jeep airbag recall notice this week and when i took it to the dealer they told me that i need an airbag now. I have had to wait over a year for the parts to come in and the dealership has tried to fix my car four times for this issue attempting to use the wrong connectors to fix the issue (they told me this on the last repair attempt). Now they claim that i must pay for an airbag. I believe that their…
ODI 10564359
Air Bags · Seat Belts
2002 jeep grand cherokee. Consumer writes in regards to airbag and seat belt problems. *smd the consumer stated the parts finally arrived after waiting for five months, he took the vehicle to the dealer to have the air bag and seat belt light rectified, since they were on. When he arrived to pick up the vehicle, he was informed, the recall did not resolve the problem . He was informed the air bag would not properly…
ODI 10585919
Air Bags
I have been receiving recall notices for 2 years. Safety recall m35/nhtsa 12v-527. Every time i have tried to take my vehicle in for the repair, i am told they do not have the parts available. Seems to me that they should after all this time. *tr
ODI 10572568
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that he attempted to have the vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported november 2012, there should have been a remedy available before february 2014. The contact stated that the manufacturer had exceeded a reasonable…
ODI 10564174
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that he attempted to have the vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in november 2012, there should have been a remedy available before february 2014. The contact stated that the manufacturer had exceeded a reasonable…
ODI 10563844
Air Bags
Over 3 yrs ago i received from chrysler a safety recall notice and every time i call the jeep dealer they tell me that the parts haven't been made yet. Today i received another recall notice for the occupant restraint control module and still no parts. This is should not happen and you should have the parts after all this time. This is very dangerous and i want this fixed. *tr
ODI 10563764
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that he received a recall notice for nhtsa campaign number 12v527000 (air bags) and was informed by the dealer and the manufacturer that the parts were not available. The contact had not experienced a failure. The vin was not available. ..updated 03/18/14 *bf the consumer stated the vehicle was fixed on 02/27/14
ODI 10563737
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect. Updated 05/10/16*lj updated 5/10/16. *jb
ODI 10825529
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that she attempted to have her vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in november of 2012, there should be a remedy available before february of 2014. The contact stated that the manufacturer had exceeded a reasonable…
ODI 10562929
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the vehicle was included in nhtsa campaign id number:12v527000 (air bags) but was advised by the dealer that the part needed to complete the repair was not available. The contact had received the notice months ago and had continued to contact the dealer to no avail. The vehicle was taken to an authorized dealer who stated that the seatbelt…
ODI 10577207
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that he attempted to have the vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in november 2012, there should have been a remedy available before february 2014. The contact stated that the manufacturer had exceeded a reasonable…
ODI 10562738
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that she attempted to have her vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in november of 2012, there should be a remedy available before february of 2014. The contact stated that the manufacturer had exceeded a reasonable…
ODI 10562648
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that after the vehicle was started, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was serviced under nhtsa campaign number: 12v527000 (air bags) however, the failure recurred. The contact received notification of nhtsa campaign number: 15v046000 (air bags) but the part needed to do the repair was unavailable.…
ODI 10694680
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received a nhtsa campaign id 12v527000 (air bag) recall notice in february 2013; however, the dealer stated that the part was not available. The air bag light illuminated prior to receiving the recall notice. The contact recently called the dealer who did not have parts to remedy the recall. The failure mileage was 135,000.
ODI 10562364