2002 Jeep Grand Cherokee Air Bags Problems
- 459
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 459 stored complaint records:
- 24 indicate a crash
- 24 indicate injury
- 0 indicate fire
- 2 indicate a death
What owners report
- part recall · 40 records
- issue failure · 36 records
- failure parts · 36 records
- recall issue · 28 records
- parts distribution · 28 records
- distribution disconnect · 28 records
Mileage in stored records
| Band | Records |
|---|---|
| 100–150k mi | 71 |
| 150–400k mi | 46 |
| 60–100k mi | 38 |
| 30–60k mi | 9 |
| 1–30k mi | 1 |
Complaint records
Owner-submitted complaint content, presented as stored.
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
ODI 10704802
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that she received notification of nhtsa campaign number: 12v527000 (air bags) and attempted to have the vehicle serviced numerous times but the parts were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact had not experienced a failure.
ODI 10572803
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign id number 12v527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. The manufacturer was notified of the problem. The contact had not experienced a failure.
ODI 10562634
Air Bags
Tl - the contact owns a 2002 jeep grand cherokee. The contact stated that nhtsa campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. The contact received the recall notification in november 2012. The contact had not experienced a failure.
ODI 10559073
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.…
ODI 10819279
Air Bags
2002 jeep grand cherokee. Consumer writes in regards to parts unavailable to complete air bag system occupant restraint control module recall. *smd the consumer stated the parts have been unavailable for over a year. *jb
ODI 10562009
Air Bags
2002 jeep grand cherokee. Consumer writes in regards to waiting two years for parts to become available to repair air bag system occupant restraint control module recall notice. *smd the consumer stated the air bag light illuminated and stayed on. *jb
ODI 10562006
Air Bags · Electrical System
Tl* the contact owns a 2002 jeep grand cherokee. While parked, the vehicle failed to start and the key remained in the off position. The air bag warning light illuminated. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The vin was included in nhtsa campaign number: 15v046000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the…
ODI 10721684
Air Bags
I received a recall notice more than a year ago #m35/nhtsa 12v-527 regarding the orc module, but still have not been contacted by jeep. When i contacted my dealer, they said that they did not have the part yet. *tr the recall notice said to contact this address if it was not repaired in a reasonable amount of time. *tr
ODI 10557019
Air Bags
Air bag light on. Car was taken to chrysler dealer, ponce by pass rd # 2 ponce for recall m35/nhtsa 12v-527 the car was at dealer 4 days. They call us to pick up car , parts were no available at this time. They explain parts will be order. They told us to return back on dec 20, 2013 , they had the parts on site. Car was taken to dealer but 9 hours later , they call to pick up car . They receive the wrong parts. They…
ODI 10561227
Air Bags
In december of 2012, we received a recall notice from chrysler regarding the occupant restrain control (orc) of the airbag system. The airbags deploy inadvertently when over stressed. We are fortunate that this has not happened to us ...yet! On december 16,2013, one year later, i called both pamby's chrysler dealership (where we take our car for service) and the corporate offices for chrysler to report that our…
ODI 10558684
Air Bags
Tl- the contact owns a 2002 jeep grand cherokee. The contact stated he had received a recall notice. The dealer and manufacture was contacted and stated that the part would not be available for repair. The reasonable time for repair had surpassed. The failure described in the recall had not occurred. Az
ODI 10563128
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that while driving 10 mph and making a left turn, the air bags deployed without warning and caused the contact to lose control of the vehicle. The contact crashed into a parked vehicle and sustained a dislocated finger. A police report was filed of the incident. The vehicle was not repaired. The manufacturer was not made aware of the failure. The…
Crash reported · 1 injury
ODI 10573109
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that she attempted to have the vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were on back order and not available. The contact felt that since the failure was reported in november 2012, there should have been a remedy available before december 2013. The contact had not experienced a failure. *tr
ODI 10555445
Air Bags · Sensor/Control Module
Airbag light is on , took vehicle to jeep dealer to diagnose problem and was told that there is a problem with the control module as per nhtsa id # 12v527000 however was told by chrysler as of date has a no fix solution for the problem to just keep driving the vehicle until a fix is found , so my college age son is now driving a vehicle with faulty airbags. I asked them why they could not replace the faulty module…
ODI 10557446
Air Bags
Submission from constituent re receiving a recall notice for his jeep grand cherokee around two (2) years ago and the problem has not been resolved. *smd when the consumer arrive at the dealer, he was informed the part was not available, despite it being confirmed on the telephone weeks prior. The recall was for the air bag light. The consumer stated the air bag light was always on, an he feared it would deploy at…
ODI 10556728
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that while driving approximately 45 mph, the air bag light indicator illuminated. The vehicle was taken to a dealer where the technician diagnosed that the air bag control module was damaged. The vehicle was not repaired. The manufacturer was made aware of the problem. The approximate failure mileage was 110,000.
ODI 10554822
Air Bags
Air bag light on had dealer diagnose as "right front impact sensor" i have been looking to buy a jeep and this was the third one i had looked at with an airbag light on i think the sensor is faulty and should be recalled for the safety of drivers. *tr
ODI 10552770
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that nhtsa campaign number: 12v527000 (air bags) had exceeded a reasonable time for repair. The manufacturer advised the part was not available for repair. *tr
ODI 10561040
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that she attempted to have the vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in november of 2012, there should have been a remedy available before january 2014. The contact mentioned that the air bag warning light was…
ODI 10559186
Air Bags
2002 jeep grand cherokee. Consumer writes in regards to air bag system occupant restraint control module recall notice. *smd when the consumer arrived at the dealer, he was informed the parts were not available.
ODI 10553440
Air Bags
2002 jeep grand cherokee. Consumer writes in regards to air bag system occupant restraint control module recall notice. *smd the consumer stated he received the recall notice one year ago. He visited the chrysler dealer twice, only to be told the parts were not available.
ODI 10553385
Air Bags
To whom this may concern, i received a first time notice about 6 months ago from chrysler, stating there was a safety recall on my vehicle, specifically the occupant restraint control (orc). The notice states that i would get a followup recall notice in the mail when i'd be able to schedule my appointment, but for the past 6 months i haven't received nothing. I have also called chrysler multiple times, and they keep…
ODI 10547874
Air Bags
I have received the official pre-recall notice informing me that the above vehicle was part of the federal government recall and that the official recall notice will be following (estimate of pre-recall notice 9/2012). I have regularly visited multiple (four) chrysler-dodge dealerships just to hear service personnel to say that there is no repair kit available from chrysler yet? Is or is there not a recall and or…
ODI 10546799
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign id number: 12v527000 (air bags) in the mail several months ago and stated that the dealer informed him that the parts were not available for the repair. The manufacturer was notified. The vin was not available. The contact had not experienced a failure.
ODI 10543861