2014 Jeep Grand Cherokee Seats Problems
- 97
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 97 stored complaint records:
- 1 indicate a crash
- 7 indicate injury
- 1 indicate fire
What owners report
- headrest deployed · 36 records
- head rest · 27 records
- back head · 22 records
- active headrest · 20 records
- active head · 17 records
- side headrest · 13 records
Mileage in stored records
| Band | Records |
|---|---|
| 60–100k mi | 46 |
| 30–60k mi | 27 |
| 100–150k mi | 12 |
| 1–30k mi | 5 |
| 150–400k mi | 1 |
Complaint records
Owner-submitted complaint content, presented as stored.
Seats
The seat head rest of my 2014 jeep burst open by itself, this could have caused great harm to my head.
1 injury
ODI 11308710
Seats
Was driving about 3 mph and head rest on drivers side exploded, the head rest popped out and sounded like a gun going off in my vehicle. It exploded forward at a high rate of speed and was terrifying
ODI 11306910
Seats
I was sitting in my front passenger seat, car off, in park, and the headrest deployed. There was no collision or movement or any kind.
ODI 11306987
Seats
While driving straight on the highway, the driver's seat headrest active headrest deployed. There was no collision, no obvious reason for the headrest to deploy. It appears that a plastic piece has broken. I can move the headrest back into place, but it does not lock back in place.
ODI 11302196
Seats
I had just parked my jeep and reached in the back seat to grab something when my headrest popped open and smacked me in the side of my head. Didnt feel great and i cant get it close back up. Heard other people have had this problem, hopefully they recall this soon. Love my jeep.
ODI 11301306
Seats
Passenger side headrest burst open. No accident, no collision. Car was parked.
ODI 11299628
Seats
The headrest on my frontpassanger seat deployed while the car was parked. My husband and i were getting out to go into a restaraunt and it popped forward/open
ODI 11301078
Seats
Headrest on driver seat popped out while in the garage. 2014 jeep grand cherokee overland 2wd 5.7l
ODI 11301962
Seats
Unlocked jeep to discover the passenger headrest had deployed. Looked closer at the mechanism to discover the plastic structure, retaining the "floating"pin that holds the headrest in place, was completely cracked allowing the headrest to move to its most forward "deployed"position. The jeep was stationary on a city street parked overnight, no collision occurred, and there were no occupants at the time of…
ODI 11291340
Seats
I was driving on a city street on christmas eve at 35 mph and the driver side headrest deployed and struck me in the back of the head. We were not involved in an accident, but i was in significant pain for a couple days.
1 injury
ODI 11296770
Seats
Stopped at a light with my daughter. (vehicle was stationary) she went to lift the headrest and it deployed. Posted to forum here and saw many others having same exact issue. Https://www.jeepforum.com/forum/f309/headrest-deployed-4265585/index3.html
ODI 11287782
Seats
PASSENGER HEAD REST POPPED UP WHILE DRIVING.
ODI 11283007
Seats
While car was traveling at approx 45mph on interstate, without any interruption to an otherwise smooth ride, both headrests deployed the crash-release mechanism and sprung out to drill my wife (driver) and i in the back of the head with heavy force. My first thought was that we had been rear ended. We were lucky to pull over, and gather ourselves before proceeding (with a headache).
ODI 11289077
Seats
Drivers side headrest deployed without a collision. Vehicle was stationary and off.
ODI 11282575
Air Bags · Seats
Inadvertent deployment of "active headrest" on driver's seat with no accident. Headrest spontaneously burst open. Vehicle was stationary and gear shifter was in park in my driveway with the engine running.
ODI 11288321
Seats
While i was driving my 2014 jeep grand cherokee the head rest burst open while driving. I was doing 55 mph on the highway in north carolina when this happened and there was no accident. The head rest jarred my surgically repaired neck and i was stiff the next day but did not seek medical attention. I have not taken to dealership for repair yet as i am traveling .
ODI 11277991
Seats
Active headrest on drive side seat has deployed for no apparent reason. Luckily i was not in the seat when the headrest deployed. When going to reset it, plastic tabs restraining it snapped and headrest is unable to be reset.
ODI 11287101
Seats
The driver's seat active head rest deployed for no reason. The vehicle was parked and there was not impact of any kind. Fortunately i way not driving the vehicle at the time or the impact of the deployment could have resulted in neck injury, or the shock of the deployment could have been distracting enough to result in an unsafe movement.
ODI 11286959
Seats
Driver's side head rest deployed without any impact. I came to my car in the morning to find the head rest had deployed over night in my garage.
ODI 11280647
Seats
While driving down the highway at approximately 55mph, my passenger seat headrest deployed. No one was sitting in the seat and there was no collision or impact at the time of deployment. See attached photos. This issue has been discussed many times on the jeepcares forum, yet no voluntary recall has been issued by chrysler. I'm filing this formal complaint and will be contacting chrysler to cover replacement cost.
ODI 11268653
Seats
Sitting in my driveway with car in park & felt something hit the back of my head & heard a pop sound, my head jerked forward. I then looked at the headrest & saw that it had come apart
ODI 11266948
Seats
I am filing a complaint about the 2014 jeep grand cherokee headrest. On saturday, 09/21/2019, my driver's side headrest deployed while my car was in park. My 17 year old son was in the driver's seat when this happened. The headrest hit him in the back of the head, throwing him forward, almost face planting him into the steering wheel. Needless to say, we did not drive my jeep the rest of the weekend. I googled this…
ODI 11258316
Seats
The headrest on my 2014 jeep grand cherokee deployed. The vehicle was sitting in my garage. I tried to reset it but noticed the plastic brackets were broken and it cannot be repaired but needs to be replaced. I am very thankful that my child or myself was not driving at the time, not only does this have the potential to cause serious head or neck injury but also safety issue should this deploy while operating the…
ODI 11252844
Seats
Drivers headrest deployed for no reason. Car was parked. Plastic clip broken and cannot reset. Required to buy new headrest unit. Seen numerous complaints already filed.
ODI 11252919
Air Bags · Seats
While driving, the drivers side head rest was activated causing the active head restrain to be deployed.
ODI 11255011