2014 Jeep Grand Cherokee Seats Problems
- 97
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 97 stored complaint records:
- 1 indicate a crash
- 7 indicate injury
- 1 indicate fire
What owners report
- headrest deployed · 36 records
- head rest · 27 records
- back head · 22 records
- active headrest · 20 records
- active head · 17 records
- side headrest · 13 records
Mileage in stored records
| Band | Records |
|---|---|
| 60–100k mi | 46 |
| 30–60k mi | 27 |
| 100–150k mi | 12 |
| 1–30k mi | 5 |
| 150–400k mi | 1 |
Complaint records
Owner-submitted complaint content, presented as stored.
Seats
Previously the clips on my passenger seat headrest came apart. I did file a report on that and jeep did pay to fix it. Now the clips on the same seat backrest have popped apart. These clips are obviously faulty as many other jeep grand cherokee owners have had the same problem. I believe the ntsb needs to look into this and issue a recall. I'm sure there are many jeep gc owners who have paid the over $700 bill to…
ODI 11246187
Seats
Pulled into parking space. Switched off engine and before removing seat belts to exit the jeep grand cherokee, the passenger head rest just exploded striking my wife on the back of the head. If this incident occurred while driving in traffic it would have caused me to take my eyes off the road, abruptly stopping to see what the noise was and check on her. If the driver's head rest did the same , it would surely have…
ODI 11245486
Seats
The active headrest in my 2014 jeep grand cherokee laredo deployed while driving on the highway without warning. The vehicle has never been in an accident and the headrest has no prior damage before this incident.
ODI 11243143
Air Bags · Seats
While vehicle was stationary, parked in driveway, passenger seat active headrest failed into an open position. As stated by others, and verified by dealer, plastic retaining clips failed and caused an unnecessary release. This is a severe safety issue that needs to be addressed. The drivers side head rest could fail at any moment, potentially causing an accident that results in serious injury or death.
ODI 11240860
Air Bags · Seats
The active headrest deployed while pulling out of a parking garage for no reason.
ODI 11230802
Seats
While sitting at a stop light, i hear a pop noise from the passenger seat, i hear my mother in law yell ooow, the headrest popped out and hit her in the back of the head.
ODI 11229833
Seats
Active head rest on passengers side deployed without being in an accident. Had my vehicle in for service, brakes and oil, at the dealership.
ODI 11229805
Air Bags · Seats
I would like to address this issue to jeep about my passenger headrest deploying without any cause while my car was in park for more than 6 hours... After reading more than several threads and concerns from other jeep owners and it also happening to them and the outrageous cost to repair a single headrest including labor is beyond me. I feel cheated out. This repair is almost a 800.00 repair ... Why has jeep not…
ODI 11235105
Seats
I was driving around 65 mph on a highway when the active headrest popped out forcefully, hitting me in the back of the head. It was enough to cause me to veer into a neighboring lane, but fortunately i regained control of the vehicle. There are so many reports of this happening to other drivers, and it is only a matter of time until it causes an accident. To be clear, i did not hit a pothole or anything on the…
ODI 11302226
Seats
Vehicle was in motion when the driver seat headrest deployed - no accident nothing.
ODI 11229224
Seats
Active headrest on the driver's site deployed while sitting at a red light. Vehicle was stationary, in drive mode and running. Upon inspection, it looks like the plastic part that holds the headrest in place broke loose on both sites of the restraint system.
ODI 11222786
Seats
Seat headrest popped out while i was driving 6/24/19; unable to push back in place
ODI 11222582
Seats
While in park, the driver side active headrest deployed in my 2014 jeep grand cherokee. My vehicle was not in a collision, nor has it been in the past. The vehicle computer shows no evidence of a collision or cause for deployment of the active headrest. The vehicle was at approximately 77,000 miles when this occurred. I was unable to reset the active headrest, and the local dealership was unable to do so as well,…
ODI 11222374
Seats
The active headrest restraints on my passenger seat has deployed. There appears to be 2 broken plastic pieces that held a small metal rod that appears to have clipped to a release - which is still in place - as the rod was still held by it. Upon further review on the internet, this seems to be a common occurrence with this model of jeep/dodge headrests.
ODI 11220929
Seats
Head rest deployed. The car was not hit or in an accident. No one was in car. It was noticed after i got in the car.
ODI 11220738
Seats
While driving my 2014 jeep grand cherokee, my drivers side head rest "exploded" and hit me in the back of the head. The force pushed me forward and i immediately thought i was rear-ended. I ended up with a severe headache and sore neck. I can see this defect easily causing an accident. I was driving straight ahead, but could have easily lost control if i was going around a curve or expressway ramp. *tr
1 injury
ODI 11218542
Seats
Vehicle was stationary, in park. Driver's side headrest spontaneously deployed and broke the bracket.
ODI 11196150
Electrical System · Engine · Seats
Driver side air conditioner blows hot air even when temp is set as low as 63 degrees while the passenger side works normally. Service rep at dealership informed me that this is a common problem with jeep vehicles. Was told repairs could be over $1000. If jeep knows that this is a reoccurring problem, why should i have to pay for their error?
ODI 11194975
Seats
While driving normally the passenger side active headrest deployed. After searching, it appears this is a common issue, but there has been no recall. This is a safety issue that could cause an accident if it happens on the driver side. The system did not activate, but the part of the headrest that holds the locking pin broke, which allowed the latch to release without the system activating.
ODI 11192175
Seats
I was driving normal city street speed (approx. 40-45mph) while running some errands on march 23, 2019 when all of sudden my front passenger seat headrest sprang open with a loud noise. There was no accident or collision to prompt the release of the headrest. When returning home, my husband and i tried to put the headrest back into place when we noticed a plastic bracket that would hold the pin in place, and…
ODI 11191661
Seats · Suspension
On february 11, 2019, the safety mechanism in the driver's side headrest deployed while the vehicle was in park. This is a safety concern because there was no collision and headrest can affect a driver's ability to remain focused while driving. Mileage at time headrest "deployed" was 78,000. There is also a suspension issue searchable online. The error message reads: "service adaptive damping suspension system."…
ODI 11176547
Air Bags · Seats
The headrest of the drivers seat deployed while i was driving. I was driving on a highway with cruise control and and the vehicle was at a steady speed with no sudden jolts or stops. I heard a very loud pop and the headrest hit me in the back of the head. The incident startled me and caused me to hit my breaks.
ODI 11172629
Seats · Unknown Or Other
Seats - drivers seat - seat controls brok away from the seat. Seat control trim replaced, seat frame replaced, problem has returned again. Radio - screen goes black randomly. Radio replaced 2 times and module once these are over various dates an currently an issue again. Will select current date
ODI 11170898
Seats
I was driving down the highway at 50mph and the driver side headrest deployed striking me in the head. This was not caused by a collusion just driving down the highway. Somehow i was able to pull over to the side without causing a crash. Under further inspection it was noticed the plastic clips holding the pin were broken. I researched this and have noticed this is a common problem that fiat needs to recall this…
ODI 11165122
Seats
Interior the leather dash cover is coming unglued and wrinkling up.
ODI 11155140