2014 Jeep Grand Cherokee Seats Problems
- 97
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 97 stored complaint records:
- 1 indicate a crash
- 7 indicate injury
- 1 indicate fire
What owners report
- headrest deployed · 36 records
- head rest · 27 records
- back head · 22 records
- active headrest · 20 records
- active head · 17 records
- side headrest · 13 records
Mileage in stored records
| Band | Records |
|---|---|
| 60–100k mi | 46 |
| 30–60k mi | 27 |
| 100–150k mi | 12 |
| 1–30k mi | 5 |
| 150–400k mi | 1 |
Complaint records
Owner-submitted complaint content, presented as stored.
Seats
The passenger headrest erupted as we were driving down the road striking me on the head. Didn't feel good at all. I was kinda dazed afterwards. Googled it and apparently i'm not the only one. This is going to eventually cause an accident somewhere.
ODI 11142311
Seats
The driver's seat headrest has sprung apart and can't be reset. The soft side pressing against the back of the driver's head prevents proper head position for driving. If this had occurred during driving it could have injured the driver and/or caused an accident. The condition occurred while the vehicle was parked overnight when the vehicle was not occupied. When attempting to drive in the morning it was discovered.
ODI 11144424
Seats
At approximately 60,000 miles my active headrest deployed on my passenger seat while vehicle was parked in a parking lot. There was no accident or anything that caused this. After reading other complaints, this appears to be a common defect/failure of the plastic clip that holds it together. This needs to be recalled. The price to repair it is ridiculous and it's obviously defective and needs to be addressed by the…
ODI 11153743
Seats
The headrest on the front passenger seat "deployed" while i was driving. The system is designed to deploy during a rear impact collision. There was not a collision or any other impact. I was in the car alone coming to a routine stop. Suddenly heard this loud noise and the headrest had deployed. I didn't know i had this "safety" feature in my car. Had that happened to the drivers seat while at speed, it could cause…
ODI 11140134
Seats
Driver's side active head rest that is intended to spring forward in a rear end collision has activated and is now sticking forward. The car was not in an accident. The problem is broken plastic pins in the head rest. There are many other similar complaints from owners online. I have been to multiple jeep dealerships regarding this issue and they refuse to fix the issue. They also claim that this deactivates the…
ODI 11157003
Seats
Tl* the contact owns a 2014 jeep grand cherokee. While driving approximately 30 mph, the driver's seat headrest restraint deployed without an impact or crash occurring. As a result, the contact sustained neck and back injuries that required medical attention. The vehicle was taken to huffines chrysler jeep dodge ram plano (located at 4500 w plano pkwy, plano, tx 75093, [redacted]) where it was diagnosed that the…
1 injury
ODI 11130367
Seats
Head restraint on drivers side deployed while vehicle was in park, in a parking lot. It hit the driver on the head. Trying to reset, so far no luck. This could have been very dangerous if the vehicle had been in motion, it was quite shocking to have my head hit and to have it pushed forward suddenly.
ODI 11121861
Air Bags · Seats
Takata recall while driving my car doing 20 mph in normal driving conditions my passenger side headrest malfunctioned and deployed hitting the passenger in the back of the head. The headrest deployed and exploded with a lot of force. It was a very scary situation. I had no idea that the headrests were capable of that. Upon further investigation i saw that the plastic 'clips' that keep the headrest from going off had…
ODI 11120549
Seats
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the driver's side headrest restraint system deployed without warning or impact while driving 20 mph. The contact jerked forward as if the vehicle had been rear ended. There were no injuries. The vehicle was taken to the dealer (ed koehn chrysler jeep dodge ram, 11282 w carson city rd, greenville, mi 48838, [redacted]). The dealer stated that…
ODI 11120167
Seats
Headrest equipped with active head restraints deployed while driving down a city street, striking the driver in the back of the head, the car was not involved in an accident and no impact occurred that would have caused the deployment. Driver was struck in the head forcefully and was scared by the sudden strike on the back of the head and could have caused an accident had other cars been around. This same situation…
1 injury
ODI 11124408
Seats
Car was stationary in a parking lot, the mechanism that holds the active restraint head rest together failed, the restraint system activated a hit me in the back of the head. I notified fca usa. They told me that they would not fix or pay for the safety system, they offered no help what so ever.
ODI 11119341
Seats
I was sitting in the vehicle parked not running. The passenger side active head rest disengaged and hit my daughter in law in the back of the head. The car was not moving nor was the car even running. This is something that chrysler should take a look at because after review apparently this has been happening a lot. Chrysler will not help in anyway for me to fix this and this is it $830 repair. If this happens when…
ODI 11115613
Seats
The driver's side active head rest deployed inappropriately and for no reason with no vehicle impact while parked inside my garage. The plastic tabs are broken and the headrest cannot be appropriately reset as it is designed to do. This is a manufacturer defect, there are hundreds of posts online with the same complaint, dealers refuse to repair outside of warranty. My particular case did not result in injury or…
ODI 11113353
Seats
I was driving on i25 in denver and when i was just getting off the exit ramp i hit a very small bump and i heard a loud noise. I couldn't tell if it was inside or outside the vehicle at first. I looked over and was surprised to see that the passenger headrest had deployed its mechanism to move part of it forward to lessen the affect of whiplash from an accident. It was a startling noise and i wondered what would…
ODI 11120529
Seats · Unknown Or Other
Headrest deploys without collision. While parked in driveway overnight, drivers side headrest deployed (popped open and forward). Dealership found no faults.
ODI 11110951
Seats
My driver side ahr headrest recently broke while i was in my car and i was very nearly hit by it, which would have caused injury for sure. I know that there are numerous problems with this part. The car was parked and only the left side deployed. The plastic pieces holding the headrest in are both broken.
ODI 11109606
Seats
While parked, vehicle running, the "active head rest" deployed on the drivers side striking me in the back of the head.. Vehicle was not in motion nor was the vehicle involve in a collision. Upon contacting jeep i was told that this was normal wear and tear and would not be fixed due to my vehicle being out of warranty.
1 injury
ODI 11111961
Seats
Passenger headrest exploded when adjusting. Vehicle was not in motion.headrest exploded forward.
ODI 11100450
Seats
Front passager headrest deployed while parked and idling. Passager had just entered the vehicle.
ODI 11099424
Seats
The active head rest deployed while we were parked and eating taco bell after driving through the drive through. My girlfriend and i had parked the jeep and began eating some tacos. While parked, i heard a pop sound like an explosion. It sounded like a pistol had been shot off near my vehicle, i even ducked for cover to anticipate the possibility of more shots, then i realized my girlfriend was injured. She had been…
1 injury
ODI 11141690
Seats
The driver's side active head rest deployed inappropriately and for no reason with no vehicle impact while parked. The plastic tabs are broken and the headrest cannot be appropriately reset as it is designed to do. This is a manufacturer defect, there are hundreds of posts online with the same complaint, dealers refuse to repair outside of warranty. My particular case did not result in injury or crash, however if…
ODI 11103883
Seats
The driver side head rest deployed while setting in driveway. Not in motion.
ODI 11098705
Air Bags · Seats
I was driving at about 10 mph and the front passenger headrest deployed hitting my fianc in the the back of his head. It appear the plastic latch broke on the inside of the mechanisms. This is an extreme saftely issue as i swerved due to the extremely loud noise. Upon searching on google it appears this is a major issue with the jeep's grand cherokees for those year. This needs to be recalled before someone is…
ODI 11093402
Seats
While stopped at a light the driver's side active headrest deployed striking the driver in the back of the head. There was no collision or somebody touching the active headrest. On inspection found two pieces of plastic that had broken off of the mechanism. The car is four years old with less than 47,000 miles.
ODI 11092693
Seats
Passenger front seat active headrest (ahr) deployed due to plastic clip fatigue. The vehicle has never been involved in an accident and was parked in my home garage when the ahr deployed. The plastic clips/tabs holding the ahr from popping out broke off and landed in the front passenger seat. This is a very dangerous issue as if it happens to the driver expectantly this could result in a severe accident. Jeep is…
ODI 11091393