2014 Jeep Grand Cherokee Seats Problems
- 97
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 97 stored complaint records:
- 1 indicate a crash
- 7 indicate injury
- 1 indicate fire
What owners report
- headrest deployed · 36 records
- head rest · 27 records
- back head · 22 records
- active headrest · 20 records
- active head · 17 records
- side headrest · 13 records
Mileage in stored records
| Band | Records |
|---|---|
| 60–100k mi | 46 |
| 30–60k mi | 27 |
| 100–150k mi | 12 |
| 1–30k mi | 5 |
| 150–400k mi | 1 |
Complaint records
Owner-submitted complaint content, presented as stored.
Seats
My family was driving down the road at approximately 50mph on a [redacted]. I was sitting in the passenger seat speaking to my son in the back seat when i was abruptly hit in the side of the face with the seat. We had no idea what happened until my son said the seat blew up. We stopped and got out of the car to see that the headrest had deployed somehow.
ODI 11091281
Seats
The driver head rest deploued while driveing almost causeing the drive to loose controll
ODI 11090036
Seats
Passenger front active headrest deployed without accident or warning. Just popped out while vehicle was parked in my garage. Took it to the dealer, stephen wade chrysler jeep in st george ut, and they stated that the vehicle was outside its warranty period and the repair would be around $600. It appears that plastic tabs are all that holds this safety device together. Luckily i was not driving with a passenger who…
ODI 11150228
Air Bags · Seats
I was coming to a gradual stop at a traffic light on a local road when the active head restraint seemingly deployed. I was not in a collision and there was no reason for it to deploy. Upon examining the mechanism it was not triggered, rather it failed because the plastic clips that held onto the latch had broken off internally causing the headrest to hit me violently in the back of the head. This could have been far…
ODI 11065459
Seats
Front passenger active head restraint deployed spontaneously overnight with car parked in driveway. Weather was cool, there was no impact to any part of the car, no airbags deployed, the driver side head restraint did not deploy. Broken plastic hooks in the deployed headrest made it impossible to reset the deployed headrest. If this spontaneous deployment had happened while the car was being driven it would clearly…
ODI 11076058
Seats
The active head restraint system suddenly deployed while driving normally on city streets, and was not involved in a collision of any kind. Plastic retaining clips now visible inside the headrest appear to have failed, preventing resetting.
ODI 11044852
Seats
I was parked in my driveway (as i just got home from work) talking to my daughter and her father (who were parked to my drivers side getting ready to leave in another vehicle) when we all heard a loud noise and something hit the side of my head very hard. The activated head rest shot open for no reason at all. The car was in park and nobody was in the vehicle except for me.there was no impact or anyone touching the…
ODI 11034038
Seats
Active headrest on passenger headrest deployed without cause. The vehicle has never been involved in any accident and only noticed the headrest had become loose. When i took it to the dealership they'd indicated that the active headrest had deployed. After opening a case with jeep chrysler they have refused to correct it. There are a large number of cases for this exact same issue which poses a huge safety risk.…
ODI 11032648
Seats
Vehicle is equipped with 'active headrests' which are intended to deploy in event of collision. Front passenger headrest malfunctioned and deployed while driving and unoccupied. Front passenger seat is rarely occupied and vehicle has never been in a collision. The internal components of the headrest are broken and it cannot be reset. Chrysler has refused to offer assistance for this important safety component given…
ODI 11023610
Seats
I got in my car one evening and noticed the passenger side active head restraint was popped open. Apparently this happened while the car was sitting in my garage. I have not had an accident and this seat very rarely has anyone sitting in it. When i took it to the chrysler dealership, the service rep. Said the chrysler rep. Was there that day. The service rep. Came back to me a little while later and said,…
ODI 11022744
Seats
My seven month pregant fianc and i entered the vehicle and before starting the truck the passenger side (ahr) headrest deployed without provocation. There was no accident to cause it to deploy and during the incident it struck her in the back of the head. When this happened she nearly had a panic attack having been startled. The broken pieces from the headrest flew out and landed in the back of the vehicle. Had…
ODI 11005297
Seats
Front passenger headrest active safety device faiilure. Front headrests have active device that are designed to trigger in a rearend collision. Headrest is designed to release/ spring forward to help prevent neck injuries when vehicle is struck from the rear. Internal mechanism has failed plastic supports within are broken headrest cannot be reset thus active safety function cannot function. Headrest is stuck in the…
ODI 11091020
Seats
The active head restraint (headrest) of my jeep deployed while driving down the highway causing me to swerve into the other lane. Luckily, there weren't any cars immediately around me so i was able to regain control and continue on without injury. I believe this could be a very dangerous defect in other situations. The active head restraint is intended to go off in a collision to prevent whiplash from airbag…
ODI 10971121
Seats
Front passenger seat squeaks excessively. Dealership said the (metal) set track is somehow worn down causing the seat not to sit firmly in the track. This play between the set track and seat is what is causing the squeaking. They advised me on replacing the entire seat track assembly. How could a seat that does not properly sit in the track not a safety concern if an accident occurs? Also, how does the metal seat…
ODI 11088979
Seats
Active head restraint (ahr) passenger side deployed due to defective lock mechanism. The plastic hooks broke and the ahr will no longer lock into place. The vehicle has not been in any accident and deployed while parked.
ODI 10924285
Seats
The wiring harness that runs to the driver side power seat controls has rubbed up against the metal frame and failed. This failure has caused a small electrical fire due to arching which is only solved by pulling the fuse. A new wire harness is needed to fix. Dealership says this is not under warranty. Could have caused fatality if seat was completely engulfed.
Fire reported
ODI 10846081
Electrical System · Seats · Steering
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that there was a random failure with the instrument cluster warning indicators flickering without warning. The radio and vent controls failed to work for heat and air conditioning, the heated seats had issues, and the steering wheel became extremely hot. The vehicle was taken to the dealer several times and they were not able to provide a remedy.…
ODI 10806273
Air Bags · Seats
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 11/12/15*lj the consumer…
ODI 10777683
Air Bags · Seats
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
ODI 10853220
Seats
While seating in the driver seat the back part of the seat where the seam is will make a loud popping noise like when you bend a thick piece of card board. You do not have to put pressure on the seat. *tr
ODI 10637249
Electrical System · Equipment · Seats · Steering
At what point does someone step in and say enough is enough. In 1 1/2 years my vehicle has been in 12 times. Besides the 7 recalls, there has also been issues with the gas cover broke, leather seat issues, power steering, shocks, brake boot and rear camera. If that isn't bad enough, many times they issue a recall and don't even have the parts available. The lemon laws are so dealer and manufacture friendly that it…
ODI 10650596
Seats
I was rear ended by a car traveling +65 mph while i was traveling 15 mph. The car sustained over $15,000 in damage, however my concern is over the drivers seat which came of track and was badly misaligned. Furthermore, my car has been in the shop for over 56 days now, and the parts required to fix the seat are not available. I have been given no approximate date of having the seat fixed and am without a car…
Crash reported
ODI 10536881