2002 Jeep Grand Cherokee Air Bags Problems
- 459
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 459 stored complaint records:
- 24 indicate a crash
- 24 indicate injury
- 0 indicate fire
- 2 indicate a death
What owners report
- part recall · 40 records
- issue failure · 36 records
- failure parts · 36 records
- recall issue · 28 records
- parts distribution · 28 records
- distribution disconnect · 28 records
Mileage in stored records
| Band | Records |
|---|---|
| 100–150k mi | 71 |
| 150–400k mi | 46 |
| 60–100k mi | 38 |
| 30–60k mi | 9 |
| 1–30k mi | 1 |
Complaint records
Owner-submitted complaint content, presented as stored.
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that while starting the ignition, the air bag warning indicator remained illuminated continuously. The contact referenced nhtsa campaign id number 12v527000 (air bags) however, the contact was unable to have the vehicle serviced under the recall because the remedy part was unavailable to perform the repair. The manufacturer was not notified of the…
ODI 10554366
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part needed was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the…
ODI 10744651
Air Bags
It is six months since notification of the and i have yet to receive the part. I have call the dealership and chrysler and neither can tell me when the part will be available. There is no explanation on why it is taking so long to get the part. My seat belt and airbag lights are on and this needs to be immediately resolved. *tr
ODI 10515557
Air Bags · Engine And Engine Cooling · Parking Brake · Power Train · Support Device/Strut · Visibility
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that she received nhtsa recall campaign number: 12v527000 (air bags) over a year ago. The dealer was notified several times but the parts were not available which she considered to be a major safety issue especially since her air bag warning lamp was illuminated. The manufacturer was made aware of the problem. The vehicle was not repaired. The…
ODI 10562862
Air Bags
2002 jeep grand cherokee. Consumer writes in regards to air bag occupant restraint control module recall notice. *smd the consumer has been unable to get the recall rectified, due to lack of parts.
ODI 10515241
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that there was a recall associated with nhtsa campaign id number 12v527000 (air bags) and the part needed to complete the repair was unavailable. The authorized dealer was unable to provide an expected date for the remedy part to become available. The manufacturer was not notified of the problem. The contact had not experienced a failure.
ODI 10541763
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that nhtsa campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. The vin was not available. The vehicle had not experienced a failure.
ODI 10532449
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light illuminated. The vehicle was included in nhtsa campaign number: 12v527000 (air bags) however, the manufacturer stated the part for the recall repair was not available. The vehicle was not repaired. The approximate failure mileage was 120,000. *tr
ODI 10515225
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact referenced nhtsa campaign id number 12v527000 (air bags) and stated that the part needed to perform the repair was unavailable. The manufacturer was notified of the problem and they were unable to provide an expected date for the remedy part to become available. The contact had not experienced any failures.
ODI 10542612
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that while driving various speeds, the air bag warning indicator illuminated continuously until the engine was turned off. The malfunction recurred whenever the vehicle was in operation. The vehicle was included in nhtsa campaign id number 12v527000 (air bags) however, the part remained unavailable. The manufacturer was notified and they were unable…
ODI 10532799
Air Bags
Received recall several months ago. Dealer says parts have not been made available. *tr
ODI 10511713
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 12v527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was notified of the problem. The contact had not experienced a failure.
ODI 10562046
Air Bags
2002 jeep grand cherokee. Consumer writes in regards to a defective airbag system occupant restraint control module recall notice. *smd the recall notice stated, the parts were not available. After three months of not hearing from anyone, the consumer contacted the dealer, and was informed, the parts were still not available.
ODI 10513177
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 12v527000 (air bags). The manufacturer and dealer were contacted and stated that the parts were not available for repair and they were unable to provide a time frame for availability. The contact was concerned because the air bag warning light was illuminated. The vehicle was not repaired. The approximate…
ODI 10549208
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that she received notification of nhtsa campaign id number: 12v527000 (air bags). The contact stated that she attempted to have the vehicle repaired in the spring of 2013 but the parts were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact did not experience a failure.
ODI 10547269
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that nhtsa campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. The recall letter was received april 2013. The dealer advised that the part was not available for repair. The contact had not experienced a failure.
ODI 10544223
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that nhtsa campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. The air bag warning light was also illuminated. The dealer advised that the part was not available for repair to the air bags. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 136,000.
ODI 10541798
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that he received notification of nhtsa campaign number: 12v527000 (air bags ) in march 2013. The contact stated that he attempted to contact the dealer to have the vehicle repaired but they stated that they did not know when the parts were going to become available. The vehicle was not repaired. The manufacturer was contacted two additional times…
ODI 10544584
Air Bags
Tl* the contact owns 2002 jeep grand cherokee 4x4. The contact received recall notice nhtsa campaign number: 12v527000 (air bags) and attempted to make an appointment for the remedy. The contact was informed by the dealer that the part was not available. The air bag warning light was also illuminated. Manufacturer was made aware of the issue. The vehicle was neither repaired nor service under the recall…
ODI 10542002
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that he received notification of nhtsa campaign number: 12v527000 (air bags ) in march of 2013. The contact stated that he contacted the dealer numerous times to have the vehicle repaired but they stated that they did not have the necessary parts available to complete the repair. The vehicle was not repaired. The manufacturer was not notified. The…
ODI 10546500
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated there was a recall under nhtsa campaign id number 12v527000 (air bag) and the required part was unavailable to perform the repair. The manufacturer was not notified of the problem. The contact had not experienced a failure.
ODI 10562822
Air Bags
2002 jeep grand cherokee. Consumer writes in regards to occupant restraint control module recall notice. *smd the consumer stated the was an electrical sound coming from the dashboard area in the vehicle. The dealer wanted to charge the consumer $195 diagnostic fee. The consumer stated no one at the dealer wanted to assist him and open the case number. On march 6, 2013, while driving, the air bags inadvertently…
Crash reported
ODI 10513179
Air Bags
Sent a recall notice, but seems parts are still not available..... Have airbag light on and off and afraid of bags inflating. *tr
ODI 10596584
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that nhtsa campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. Additionally, the contact stated that the air bag warning light was illuminated. The manufacturer was contacted and advised that the part was not available for repair. The contact had not experienced a failure.
ODI 10560349
Air Bags
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 12v527000 (air bag) and attempted to have the vehicle remedied. The contact was informed that the parts needed to repair the vehicle were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 5/4/15*cn
ODI 10559675